PetSmartReviews of petsmart.com

We adopted a kitten (cocoa) and was told it was from a good family and had her just 5 days before she started using the bathroom on everything!!! Including myself. Called the staff who was very unfriendly from the start and was told she was feral and what did we expect but that we could still return her with no problems. The problem was we had to deal with the staffs ignorant comments and were not able to get our money refunded . I now wondered why they wanted a feral cat back other than to resell it again.

I took my Yorkipoo to the grooming center there. I left and my husband at the time was watching the lady groom Cody. When I walked up after I went shopping in the store, my husband was bagging on the window because our dog was choking because the harness around his mouth and face was choking him. He had slipped off the table and was hanging by his neck The young lady (groomer) had went in the back room. The door was locked. All we could do was bang on the glass window She finally came from the back and quickly grabbed our Cody from hanging. I didn't let her finish cutting his hair. I asked to speak to a manager. We did not pay for that grooming. I never took any of my dogs to be groomed there again. I shop there and that's it! Bad grooming experience.

During checkout it keeps changing my address. I input everything correctly and trying to process, it auto changes my complete address removing important details like my buzzcode number and floor. What a dumb system they have. 5th time I have had issues with trying to make an order online. Im done with them. Hope they go out of business.

They are the worst company ever there website wasn’t working kept telling me to refresh so I did not knowing every time I did that my card would get charged I ended up with 12 charges on my card all they can tell me is it will drop off in a week no sorry no comping me for nothing petsmart sucks and I will never shop with them again!

PetSmart AutoShipped to me without ANY notice OR alert of price changes that other companies happily send a few days before processing. Then won't cancel order when your CreditCard alerts you of charges..even when order status says "pickup in progress" (so not yet shipped). Telephone agent says its up to store whether they will accept return. ALL feels very shady for a company I once respected. I'm taking my business elsewhere.

DISGRACEFUL COMPANY. Tests on animals and are absolutely horrible. Disgusting business treating animals in inhuman and immoral ways. They must be shut down immediately for their disgusting behavior

Georgetown Ont.Canada. Ripoff price top of bad the customer service. Our dog was stressed too much when she gets there.Wonder why? Asked them full summer haircut,head to toe.Left lots hair on her tail.Few days later I called to fix her tail and they required us another 35 on top of 99 dollars we have already paid. Actually we were not really happy with their hair cut even before. Use your local a pet grooming shop. Do not use petsmart. Not even a star deserves

Will never go back to Petsmart in Augusta Ga. Over charged me for a service that comes with package for just bath and brush. Was rude and not very polite. When asked did they do her glands she replied with a nasty attitude and comment saying they were really nasty,what do expect with cleaning glands answer was not acceptable.Will find a better and respectful grooming place.Never again 👎🏾