PetSmartReviews of petsmart.com

Petsmart is made of loyal workers and manager. I ran into a major issue, and they were their to help. Went out of their way to actually do my shopping list I had on my phone.site was down to order online and pickup in store. They honored 5 percent I would of received online. They went above and beyond, for Dog and my 23 cats I take care of. THEY ARE LIKE FAMILY TO ME AND MY BABIES. THIS IS THE FOREST AVENUE S.I.

Absolutely the worst ever! Dog bath terrible and when she shook out of fear they never called me!! Paid extra to remove excess fur. Didnt do it! Paid $30 freakin dollars for anal glands and they didnt do it. Also no one knows about fish there. They tell you anything. Store manager sends one email that he will give me 60.00 gift card for my experience. He never did! Corporate did and then cancelled it!!! I will see these ----- in court and I will do everything to make sure they lose customers. ABSOLUTELY TRASH.

just tried to get my very sick 10 yrs old papillon groomed in woburn, ma. I have an exemption from my vet because of his medical condition that could result in death if he was rabies vaccinated. He was reflused.. SHAME ON YOU PETSMART

The Catonsville MD stored used to be my “go to” spot for all pet needs including grooming. I spent hundreds & hundreds there over the years. No more. My dog was given one of the last appointments of the day and since he was being uncooperative, the called me to take him home. No bath. Partially shaved with different length. This little Maltese looked a filthy mess. I guess the groomer wanted to go home. The manager gave excuses & when I said I’d stop shopping there & shop chewy.com, he boasted “we own them too’! Horrible customer service. P.S. turns out now my 5 year old dog is afraid of electric shears. Wonder why? WH

The PetSmart on the Carlisle Pike is awful. The young girls gave me such a hard time. I had to drive from Harrisburg to pick something that only Carlisle had in stock, when I got there I asked if she could check if they had it. She “looked” in the back, meanwhile I find it on a pallet at the end on the reptile isle. She then took her grand old time getting it out of the plastic. She had another girl help her load it on my cart, also with an attitude. They all continued to stare at me, which made me uncomfortable and I didn’t even get everything I came for. I won’t be going back to this store.

Always raising prices on everything to ridiculous prices. Bettas are now about 20 dollars whe they used to.be so much less. Poor things end up dying in the cups before they even get to a home because noones gnnanpay 20$ for a fish. The company is also incredicbly wasteful with food because they fear fraud when all they have to do is update the return policy. They could be donating all the perfectly good food they end up throwing away ,to shelters and instead they create more food waste. Just what the planet needs. This store is all about the money and doesnt care about its animals enough

Unfortunately I have to leave a minimum of 1 star, to write my complaint. Negative review is all I can do. I brought my dog to the local petsmart for a simple bath, nail trim, ear cleaning, basic $32 bath. I have a lab mix who is about 80 to 90 pounds he's always had a minor defect in his tail from birth it has never been an issue for him. I brought my dog there, 2 hours later I picked my dog up and 6 hours later he was at the ER vet!!! And the next day he was back of the vet for follow up !! He is on many many pain pills, cannot walk cannot poop cannot stand cannot sit.. We are going back to the vet for sedation to maybe put his tail back in place!!! I have called the petsmart and they just keep saying well we don't know we need to investigate and I say there's no investigation to be done your Tech damaged my dog you have the bills you pay the bills you return my money and you also pay me money to go have my dog professionally groomed after you did such a hack job on his toenails! I need to know what your tech did to my dog to pass that on to the vet so maybe we can save his tail! And all I get back is we are investigating..Well, you don't have cameras everybody's too busy and the tech is too afraid to come forward..of my dog dies one hell of a lawsuit will be there, and unfortunately it's not the 1st one. I should have read reviews 1st. I thought since they were a national chain for 30 years they would be professionals. I was wrong!

I am happy PetSmart carries grain free food, however, I wish they would remove some products from their shelves that have been proven to contain propylene glycol and other unhealthy substances. Let's not forget there has been a $2B lawsuits that proved that Glyphosate is carcinogenic. Many animal foods are not required to test for this product. Glyphosate is in RoundUp a popular herbicide.