PetSmartReviews of petsmart.com

WORST PLACE EVER TO BRING YOUR DOG. DON'T GO TO PETSMART IN PARAMUS. THEY WILL STEAL YOUR MONEY. WE PAY $65.00 plus TIPS and MY DOG SEEMS JUST TO HAVE A BATH and A LITTLE TRIM. IT IS MY FAULT FOR NOT WAITING FOR MY REGULAR GROOMER/ MY DOG WAS SCARED TO DEATH WHEN HE CAME OUT. THE CUSTOMER SERVICE IS HORRIBLE. THIS PLACE SHOULD NOT BE IN THE GROOMING BUSINESS AT ALL. THEY ARE NOT PROFESSIONALS GROOMERS, BUNCH OF MEDIOCRE PEOPLE GARBAGE PLACE!

We had our dog groomed at the Petsmart in the Cottonwood Mall of Albuquerque, NM. Cheyenne's appointment was made over the phone with explicit instructions on how she was to be groomed. "Do you want us to shave her?" "NO" "Do you want us to trim her Grinch feet?" "NO" "She needs a sanitary cut - cut only that which needs to be cut." The purpose is to keep feces from collecting on her long hair in the back. Cheyenne is a Golden Retriever/Corgie mix. She has a long coat and feathery feet. Now she has been shaved from her lower belly to her back end. Only her tail is bushy. She looks ridiculous. This can't even be called a lion-cut. The groomer at PetSmart blatantly disregarded her instructions. $60 + to have this done! Since then, I have read many a horror story about PetSmart groomers. I will never recommend them for anything.

Groomer (Danyel) should not be working there and needs to take classes on ethics and customer service!!! A few months ago we took our dog in to be groomed. They didn’t have her rabies on file. That was the 4th time in a row that we had to go next door to Banfield and get a copy of the rabies to provide them. I asked why it wasn’t saved in there system when our other dogs were saved and Danyel proceed to shift the blame onto told Banfield, even though that’s impossible since they have their own computer system. When we asked to speak to a manager, she then tells us that she is in charge and proceeds to blame shift again by telling us that now it’s the computer systems fault, never taking responsibility for anything. To make things worse, Danyel proceeds to argue and make things up just to argue. I informed her that since she is in charge, that ultimately she is responsible, to which she then replied that she is not in charge of the computer system. The next day I spoke with the store manager Sharlene, who apologized for Danyel and offered me a free grooming service for my dog if we would give them another chance. Today we took another one of our dogs in for grooming and asked about the free grooming service. After 4 different employees read pages of notes under our account, Danyel comes out of the back and tells us that the free grooming would have to be at another location cause of what happened. She specifically said, “because of the situation with banfield our dog wasn’t welcome at there salon.” I asked for the store manager Sharlene, who tells us that she personally put notes in the system to give us a free grooming service but then Danyel had gone back in the system and changed everything to say we weren’t allowed there. We went back up to banfield so we could get copies of our rabies vaccines to take to petco since we can no longer trust petsmart. The store manager Sharlene gave us a gift card and apologized again for Danyel and informed us that Danyel was demoted from shift leader after the first incident and due to some other incidents since then. But the fact that Danyel is still working after deliberately lying about her customers and defying her own manager amazes me!! Sharlene offered to pay for grooming at other petsmart locations to make things right. I shouldn’t have to go to another location because an employee was so devious and conniving that she would treat customers this way and then change what her manager put in the system just to because she could. Sharlene was very apologetic but I don’t know how petsmart can employ someone that does this to customers and her own managers. I guess the inmates run the asylum at petsmart. We will take our business to somewhere else. Hopefully petsmart corporate can figure out that this is ridiculous. Having an employee write notes about customers that are lies and then change the notes from the manager and still be employed is unbelievable!!!!!

I ordered fish food online from the Durham NC North Point store, and the next day I was to pick up the food, the order was cancelled. I was told they no longer had the product. My money was refunded, however, this is the closest pet store to me, and as I am going out of town, the fish food was an emergency. What a dissappointment, especially to think they probably got a dollar more for selling it in the store. I'd say, if this is the case, then Petsmart made a bad decision, because a customer that lives by your store is a valuable customer! Ann

I have no complaints whatsoever! My furbaby's groomer is Brooke (winston salem--hanes mall blvd). Brooke did a great job grooming my Daisy from head to toe. Thank you Brooke!!

Don't go to the PetSmart in New Hyde Park New York if you have a disability because this guy Joe that works there will make fun of you and get away with it even if you call the main office. That's what happened to me and there was no action taken against him. Good thing the American Disability Society will supply me with a lawyer so I can sue them for discrimination.

Lincoln Square, Arlington, TX. One star only because there are no zero stars. Worst experience I've had at a groomer ever. People who have seen her basically said she looked like a 3-year-old took some scissors to her. Bad enough when your dog LOOKS awful - but when they are so traumatized they come home and sit in your lap for hours, and haven't completely recovered weeks later? After I calmed down, I reached out to customer service TWICE and have yet to receive anything other than a call from the groomer who left a voicemail message while i was at work - two WEEKS after it happened wanting to make sure "HE" was okay ... despite the fact that I had said many times it was a "SHE." Not a bit deal, but that's just an example of the total lack of concern exhibited by everyone from corporate customer service who sent "canned" emails down to the local management, as far as I can tell. I was promised a return call - never got another one. Instead, I WAS offered $10 if I came in and spent $40. HA HA HA I will NEVER step foot in a PetSmart for ANY purpose ever again! If you are considering PetSmart grooming please do a better job of checking them out before you go than I did. Unfortunately, I relied on one person whose opinion I trusted rather than thorough research. I will not make that mistake again!

Had appt. for my dog. I drove over half hour to get there. I was a little late due to construction. As I was attempting to explain to them the reason I was slightly late, they didn't want to hear it Breyanna H. said my dog couldn't be seen. The girls there had a terrible attitude and seemed to be in a very bad mood. This was at the PetSmart in Davenport, Iowa. Needless to say, my schnauzer won't be going back there. So unprofessional and not understanding at all. In the end, I'm glad my dog wasn't seen by Breyanna H. because the dog she was working on when I got there looked like he was so scared and she wasn't showing any loving, caring emotions towards it.