PetSmartReviews of petsmart.com

Horrible user experience, so hard to place order, items on shopping cart always disappear and always cancel my order. will not use it again!

I'm very upset with how PetSmart treated us today when we brought our nine-month-old show-quality Dogo Argentino puppy in for grooming. We had an appointment, and they said it was perfectly fine to bring her. She is not aggressive, but we brought her in with a muzzle on because she chews furniture and we didn't want her chewing up our car. As soon as we arrived at the store, we took the muzzle off. She played with other puppies and children and was a perfect dog inside. They refused service because she was muzzled when we first came in. Online, the only thing it says about muzzling is that they won't take your dog if she's aggressive and must be muzzled. Other customers were touching her and loving on her, calling her beautiful. Kids were also petting her and showing affection. She was a perfect dog. There was no reason she couldn't be bathed. I have four other dogs that go here, and now I will not be returning. The Griffin PetSmart location is absolutely ridiculous. We went to PetSmart on the same day, and they took her without any problem. She is getting a bath, her teeth brushed, and the whole Christmas package. I do not recommend the Georgia Griffin PetSmart location. Very disappointed—completely unacceptable. PetSense made it clear that it seemed like PetSmart just didn't want to do our dog's grooming.

This review is about the online, app and text support. I changed my email and could not get the technology to accept a new email. I tried tech support and all they did was create a new account while loosing all my grooming records. Now I can't even schedule an appointment online. Trying to use their technology and tech support is frustrating and a total waste of time.

Not the Best leash quality, a couple refunds was needed, but customer service was ok.

Never again will I order from this place I figured I'd try it despite all the bad reviews but wow they are horrible. Put my order in online to have it delivered to my house and then received an email telling me they had one item ready for pickup at the store? When I called to fix it I was told they don't know how to send it to my house so now I have to cancel my order and then wait 9 days to get my money back!! Never again. I don't know how they stay in business. Also wasted half an hour on hold while at work waiting for them to cancel my order.

Made an appointment for grooming and nails. Bring our puppy in and told it will be 2 hours. We had another appointment later and said OK, maybe we can still make both. Left for 15 minutes and decided to not bother. What's the purpose of making an appointment if you tell us 2 hours? Picked our dog up and I don't know what they did or where they had her but she smells like rotten fish. So we had to take her home and bath her ourselves because there is no way she can be running around the house smelling that bad. Who knows what got on her to smell that bad. We will get her nails done somewhere else...Never again going to Petsmart. The 2 hour wait with an appointment was bad enough but what if we were getting nails or something done other than washing? We would then have to get her cleaned because the horrendous smell,..I know delays can happen and I would have been fine with 15-20 minutes because things happen. But should never be 2 hours. They had our phone number and email because we got a text and email confirming the appointment. Why couldn't they send out an update saying...Sorry to inform you but we are running behind by 2 hours. You can cancel or reschedule the appointment or bring your pet in 1.5 hours later. Something. We don't crate our puppy so it freaked her out

We just picked up our dog last night from PetSmart PetsHotel in Coleman, San Jose, and we were very disappointed and sad. The staff did an extremenly poor job taking care of our dog. Well, they did not take care of our dog at all during the stay from Friday afternoon to Monday evening. The details of what we complained about are: - We provided our dog’s bed, treats, and toys, and they didn’t give any of them to our dog. Our dog was left in their standard bed and stressed out for his entire stay. - The person who we checked in our dog to said they would provide multiple updates, send multiple photos/videos per day; however, the reality was very different. We had to push for an update over the phone, we had to ask for photos/videos, but all they said was complete lies, saying that our dog was happy, eating, peeing, and doing everything normally. They sent one photo on Saturday after we asked them, that showed our dog was stressed out and sad. We called and emailed on Sunday asking for photos/videos and an update; they didn’t send anything until Monday, another photo of our dog who’s sad and stressed out. - Good thing that we scheduled a grooming on Monday afternoon, where the groomer told us that our dog was in bad shape with eye infection, smelled terrible as he was sleeping on his own urine, and his terrible condition of his fur. We instructed her to keep our dog at the grooming and not bring him back to PetsHotel. - We learned that our dog lost weight from 18.2 lbs to 16.6 lbs in 3 days (Friday to Monday), which clearly proved that he wasn’t eating and he wasn’t taken care of. We’re still dealing with his eye infection, and the worst is his behavior changed; he is not himself and still stressed out. We trusted PetSmart as we’ve been shopping for our dog’s needs and also for regular grooming since he was a puppy. We were hoping that their PetsHotel would provide an excellent service, too, but nope, they are so disorganized and they should be shut down. We clearly will not return and we will stay far away from PetSmart PetsHotel and would not recommend their services to anyone who cares about their pets.

Honestly you guys deserve no stars. SO disgusting turning cats away for Halloween and only have just dogs. Cats are pets too. Shame on you youll never see me shop there again