Traci W.
Zero stars if it were allowed
Zero stars if it were allowed. I had a 75 gallon tank that was bought brand new. I was gonna start a saltwater reef. After going to a local pet store to get 70 gallons of R/O saltwater to fill the tank with. And also bought live sand and live rock. After filling the tank with yhe70 gallons, I noticed a leak coming from the corner of the tank. So, I syphoned all the water back out into 5 gallon buckets and totes in my living room, took all the rock and sand out and brought the tank back into the Owensboro, Ky store. Upon entering there was a girl at the register that just stared at me and finally I had to inform them I had a return. She proceeded to mumble something to me and I asked her what she said. And she asked me to come to a different register. So I did. By that time, the manager, Brenda, was up there. I told her my dilemma and how upset I was and all the stuff I had to undo because of a faulty tank that was 9 days old. That’s when I saw a tag on the underside of the tank that said sell by 11-25. I had bought the tank in 12-25. So a month later. Which probably doesn’t mean much since it never had been used. But, she asked what I wanted to do and I said I really need a tank since I have a living room full of water and rock and a stand I spent 300$ on to fit that tank. So, they had one on the shelf. So we lifted it up and put it on the cart. I looked at the corners and there it was again. Another crack!! So I said I don’t want this one and she proceeded to tell me that I could fix that with silicone. I said I want a new tank, not a project. That’s when she got an attitude with me. Why would I buy a new tank that needs immediate repair just to hold water?? So I asked her if she had any in the back and she said no. So, I saw another one that was being sold as a set. With the base, lid etc. I said I want that one. She said you can’t have that one it’s in a set. I said you need to make this right because your product was defective she told me “ we didn’t make your tank leak” I said I know this but it was your product that did! So she reluctantly said I could have that one. When we lowered it off the shelf as I was in line to do the return I was looking at the corners and low and behold!! Another crack in the same spot. So I said just give me my money back and I’ll go find one elsewhere. So they refunded my money. But the kicker is, they put those broken tanks back on the showroom floor to sell!!! WTF so, I will never spend another dime at their store. What a joke. Very disappointed in this location. Buyer beware.