PetSmartReviews of petsmart.com

Used to be my first pick when shopping for my cat and gerbil's needs, but in the past year, they have gone down hill fast. Prices have gone up literally everywhere, but their prices have SKYROCKETED. Its a crapshoot whether I get the discounts noted on the website when trying to checkout. Tried just this morning; 35% off your first auto ship of Hill's Science Diet. I went through ALL of my orders on the site back until 2023. No Hill's. I keep a special 'orders' folder in my email box. No Hill's purchases back til 2020 (I kind of had a thing against Hill's so I know for a fact I never would have purchased the brand before 2020). So why no 35% off? Cuz their company and website are lame. I've dealt with their customer service in the past when my package was lost, CONFIRMED by the carrier and they were no help. They just kept telling me to wait for it. I literally sent them a screenshot of the chat where the CS agent from the shipper told me it was lost AND THEY STILL TOLD ME TO KEEP WAITING. Like no bro, you have proof! Oh well, guess I'll have to spend my money elsewhere now.

was told I was setting up my child's goldfish for failure 😢

Just on here to suggest not to give your email address. Its 1:00 pm and I've gotten 5 emails already. And all I did was sign up for rewards, that I should have already been signed up for

Used the grooming service for both my dogs. Both animals was returned to me after grooming infested with fleas. I returned to purchase products to remove fleas the following day and even though their website shows the store open at 8am the manager was rude in her demeanor saying they don't open till 9am that 8am is just for grooming pets. I believe this was a grooming issue and would have paid for to correct their incompetence and was told to leave. SO, I'M DONE WITH THESE ASSES. I then made a 8:30 purchase at Walmart at a better prices.

I ordered an item online (replaceable battery collar) and was sent the wrong item (rechargeable battery collar). Customer service is not able to send me the correct item without me first sending back their useless item, and it can take 5-7 days to process everything. The collar cost me nearly $250! I am very disappointed in Petsmart, this was my first time ordering from them and you can be sure it will also be my last. The Customer Service Rep was kind and friendly but his manager told him that due to the high value of the item, the correct item can not be sent immediately.

Booked a grooming appointment at PetSmart Millburn (07041) with stylist Odalys T, and she canceled last minute saying my Samoyed would “take too much time” compared to her other smaller dogs. Completely unprofessional and unfair. If the scheduling system allows the booking, customers shouldn’t be turned away because the groomer only wants “easy” dogs. Very disappointing experience.

Petsmart Huntsville Rebecca did a superb job on our 2 Newfs. The best groom ever. We will ask for her on future visits. Thanks again Rebecca on a job well done. Moseby and Swagger PS Swagger says sorry for kicking out her back leg.

these people say "anything for pets" but what they mean is "anything for pets (that live more than 5 years and are larger than 2 feet tall)" if you walk into the hamster and rodent stuff isle you'd think you just walked into a toy store. Almost none of this stuff is safe for hamsters. the cages are too small, hamster balls are not fun for any kind of rodent, and some bedding is actually dangerous. Don't buy hamster or rodent stuff here, buy it online or at a safe store.