PetSmartReviews of petsmart.com

I’ve had good experiences with PetSmart. I take my cat there for grooming, and they always do a nice job keeping him clean and comfortable. The store is well stocked, and it’s convenient to pick up everything he needs in one place.

Petsmart online order: I ordered food, toy and a bone for curbside pick up. Was charged on the 19th, even had price adjusted due to toy not being in stock. 21st they took a second payment out. Deny taking second payment. Sent screenshots of account and they tell me to talk to my bank, in which my bank says to talk to merchant. They’re a joke and theft is high in their books. DO. NOT. ORDER. FROM. PETSMART. they will refuse to return your money and say it’s your fault.

So I have made multiple recent larger purchases with the Dothan, AL PetSmart store. Most of the staff was helpful when I located one to assist. The issues arose when I attempted to return an item since the store location had to modify my initial online order due to a stocking issue. There isn’t a dedicated register or desk to return items so you have to do this at the regular registers which is a problem at such a busy store such as this one. I finally made it to the register and explained the situation which seemed pretty straightforward. The cashier wasn’t proficient in returning items which led to a lengthy delay and a long line of impatient customers piling up behind me as this was the sole register open at the time.. The other issues are with when I attempted to add fish to my tanks. I needed some snails to assist with some algae and overall tank health. I picked up four snails and some other items. When I got home I had three snails and a “rock.” I believe it was a dirty piece of gravel. Simple mistake and I called the store and explained what had happened. They wanted me to return that day and I said no that I resided over an hour away so I was told to bring in my receipt and tell them I spoke with someone about the snail. My wife returned a couple of days later with the receipt and explained what we were told to do. They placed another snail along with some additional fish we wanted for the tanks. While the gentleman was placing the snail in the bag he told my wife the snail might be dead. My wife explained we lived over an hour and yet they didn’t ensure the snail was alive. So sure enough, the snail was dead when my wife got home which just isn’t acceptable. When my wife was there she attempted to utilize merchandise card I was given the previous trip. Again, the cashier wasn’t proficient leading to the register freezing for a lengthy amount of time causing yet another larger line to back up due to lack of registers being open. I have visited the Dothan, AL location multiple times since purchasing the tanks and each time there were several dead fish throughout the tanks in the store. I understand this happens from time to time, but there were an unusual amount of dead fish which is concerning.. These snails are $5-6, but it’s the principle at this point since I got essentially a rock and dead snail on subsequent trips of over an hour each way.. disappointing to say the least. Overall, the experiences were poor at best and I don’t recommend this location whatsoever.

Ordered online through Auto Shit and the driver canceled my order. Called customer service, incompetent customer service. Changed my address to a USA address and wanted me to waste another 3 hours trying to reorder online with a wonky website for online that hides products, gives different prices and crashes and deletes your order. Tried 3 times to order online through Auto Shit and had a supervisor reorder the same order after the 1st order got canceled. She never confirmed my address or country and instead reordered everything using the American website and the incorrect address that one of there reps changed it to without me knowing until I went online to check the order progress and had to call back again to have address changed to the proper Canadian address. Next Supervisor spent 3 hours reordering the American order he cancelled on the Canadian site. Karma is sweet, glad he got a taste of the Wonky website and Auto Shit. My order was canceled 3 times and if I’m incorrectly overcharged when I check in a few days on my CC and if I have to call back for the 5th time to deal with the Gong Show, watch out, my mouth won’t be lady like and more like a trucker. Finally received my order, dented cans and 14 cans of 2 other brands of dog food I don’t buy. I donated them to the Animal Shelter SPCA as there no good to me and I rather see 14 hungry dogs have a meal than throw them away. The worst customer experience ever. The company obviously doesn’t care cause nobody should have to waste 14 hours dealing with one online order that completely went sideways, not once, not twice but 3 times to have it delivered incorrect. Had to call them to remove my CC, as account won’t let you delete your deferred payment method. Cancelled my Auto Shit account and will no longer support this company online or in stores. You have lost another customer and I will never buy another thing from your company again. Anything for Pets, what a bunch of horse shit and absolutely deserves a 0 for the bad taste in the mouth experience.

My dog went in walking fine. By the time I picked him up 2 hours later he could barely walk. The groomer said it was from sitting on his legs too long in the cage . No way he was manhandled during his grooming

I was getting my cats moist food through auto ship. One of my cats has food allergies and food intolerance and can only eat certain food so I really counted on getting the food when I was supposed to. They never told me my orders weren't shipped from a warehouse. When I was told my order was on it's way I didn't think anything of it. Next thing I know I get a message my order was cancelled and couldn't be delivered. I even gave specific delivery instructions. When I called customer service I was told they have no say in who delivers the order. They told me that Uber was supposed to deliver it. I've delt with Uber and Door Dash enough in the past with my job to immediately understand why my delivery was cancelled. This was a common problem. Least to say I've taken my business elsewhere.

I had $88.00 in Treats rewards, someone in California stole them, I’m in New Jersey. Petsmart treated me like I was the thief ~ made me make a new account, use a different phone number, when I said I only have one phone the customer service guy said he wouldn’t give them back, I had to use my daughters phone number. Now, I spend a lot of money at petsmart and I was spoken to like an idiot. So now I have an app with $22 that he wouldn’t move to the new account and I have $88 on a website account, this makes no sense ~ and when he didn’t like what I was saying ~ he kept interrupting me~ he gave me warnings, then hung up on me. Petsmart’s customer service is not in the United States. I won’t be buying from them anymore. Oooh this was an ongoing project for almost 2 months.

Pet smart is nothing but hypocrites I went to buy a budgie but they said my cage was to small (keep in mind it was almost a 3foot by 3 foot by 3foot with a topper same size But they had almost six in one cage way smaller then mine I asked if i could buy a cage from them that they thought was big enough and they brought me a cage smaller than mine and it cost $160