PetSmartReviews of petsmart.com

I ordered a leash from petsmart online and had my daughter pick it up, it was the wrong leash and they won’t refund or exchange even though it is their mistake, they won’t let you in the building and have a sign on the door that says no refunds due to Covid-19

You lost my online shopping as a customer. Going to use chewy.com all the time now. Poor poor poor service. Bye

No one replied to my email so I called customer service. The lady was rude. It should not take 8 days to process a harness. That doesn't even include it being shipped to me. I waited on hold forever for them to tell me it's sitting there in a box and will not go out in the mail for a few more days. Petco had my order here by the time petsmart got it out of the building. The customer service was way better as well.

I was at the pet smart on 34th bay-point plaza St Pete fl today and could not believe the way they are treating they very few customers they have you cannot go in the store you have to wait to stand at one of two lines within the store you cannot go any further you have to tell this very rude associate what you want and she the puts it on the counter then you pay by card take your own receipt pick up your purchase and leave. I have a mask on they don’t the four associates in the store were too close together no gloves no masks and they are touching everything and are young enough to have the virus just to pass on to people in my age group, but that’s ok I wiped everything down in future I will buy on line and after this they will probably go out of business because I am sure in this very small neighborhood others like me will never shop there again. Remember customers are golden treat them well they can always go elsewhere. I am a great believer in supporting local business but I’m done with this store. Vivi

We purchased a harness at the Southlake PetSmart and halfway home, realized it had 2 rips in it! We immediately took it back and was told that they weren't issuing refunds due to COVID-19. We asked them to please do the right thing and give us one without rips in it since we had just purchased it 30 minutes ago (and had the receipt) but they refused! So.. we wasted $20.00 on a harness that was on their shelves damaged. We will never go back!

Petsmart in Hattiesburg Mississippi, is amazing. They are clean and uncluttered, their staff is friendly and knowledgeable. They genuinely care about their customers and the animals.

very bad costumer service by ami at the monticello petsmart

I was a long time customer of Petsmart, I used to buy all of my dog’s monthly supplies there. I was treated poorly, and with prejudice by one of the female employees. I am no longer shopping at Petsmart.