PetSmartReviews of petsmart.com

Actually our experience began about 5 years ago. We had just lost our 2 dogs close together a year prior and we were not sure if we were ready yet. We decided to walk in, just to look and saw 1 particular dog that caught our eye. When the manager noticed we were looking at this dog she warned us that if we had any other animals or children then this dog was not a good choice as his temperament was aggressive. We we just looking , thanked her and left. A week or so later we came by and he was gone, disappointed we left. A few days later we wondered back in only to see this dog back but under a different name. Again the manager warned us but we wanted to see the dog so she got him out. The dog was soooo excited, he was jumping and licking and just beside himself. The manager remained in the room the whole time. In the dogs excitement he bumped into my partner's mouth which caused it to bleed a little bit. The minute the manager saw that tiny bit of blood she said she had to take the dog, she would mark the dog as a biter, he would be put back in the cage and would be sent back to the pound the next day and marked as unadoptable. We explained that he did not bite him just bumped him. She got angrier and said to give her the dog. We told her no that we were interested in the dog. She was soo rude to us. She said fine. You take the dog now and you can't bring him back and it's at our own risk. We did, we took the dog and left. That dog is the sweetest dog and loves kids and other dogs. That woman has no business working with animals or people. Our next experience, surprising that we ever came back, was just a few months ago. We saw a dog that seemed extremely shy. He wouldn't come to the door. We asked to see him. He was limping and they said that he had to have a claw and part of his paw amputated. He wouldn't look at us and stood in the corner of the room to avoid us. He looked terrible, his hair was nasty, he smelled terrible. We decided to take him. The dog was obviously hurting and traumatized. He didn't want to go near the front door. He just laid down and wouldn't get up. The stupid fat man helping us this whole time decided he was going to handle the dog, picked the dog up by his hair....you do NOT do that to an adult dog ever!. It damages the underlying tissues in their skin. Then the stupid man wanted to put this extremely traumatized dog in a basket of all things to take him to the car. Oh, but this man said he was an "expert" because he worked with the shelter. Again, another person that should not ever work around animals. I told the man I would take care of the dog. I picked the dog up and carried him to the car. We were sent home with a few more antibiotics and 2 more pain meds for his paw. Thank goodness we know a lot about dogs. This dog was not ready to be adopted out. Thank goodness we got him because another family would not have known what to do with him. He was in such pain that he had a hard time walking. He smelled so bad, you should have bathed him immediately. Every blanket he slept on before we could give him a bath had to be thrown out. It took weeks for his paw to even be close to healed. Shame on you for not taking care of this dog better before you allowed him to be adopted. We find that every person that we have dealt with in your adoption area has been rude, incompetent and down right stupid. We find that your staff back there do not know what they are doing. They do not know how to handle dogs and probably the cats, although we haven't bought a cat there. Shame on you! After many vet visits and a lot more medications and love and care the dog is a sweet and attentive loving dog that loves other animals and people.

The staff at the North Attleboro store is extremely rude. They closed as I got to the door at 9:00 and wouldn’t let me get one bag of pet food. When I asked the woman’s names she said, “none of your business.” This is apparently a directive from the corporate office to be rude to customers at or after 9:00 closing time.

On Feb 14, 2021, I ordered petfood using Doordash delivery. The order was to be delivered on Feb 15 between 3-7 pm. No food showed up & no contact from the store/online. When i checked online, it said the order 43169424 was canceled by Doordash at 130 pm. on Feb 15. However, no one called either. I called their contact center on Feb. 16, talked to Jordan and they had NO idea why it was canceled, and he could not do anything. I had to reorder the food, and he apparently cancelled my order, which I found out I t was not true. I reordered on Feb 16 morning and the Doordash option was unavailable , probably because we had our snow storm the night before. so I chose the home delivery #43180313 because Jordan told me that it would take 1-2 business days, which would be okay as I am on my last two cans of food. To be sure, I called your store at 12 pm and got a really rude associate, when I asked about my orders and the delivery time. he said that it will be 2-5 business days to get the shipping and if I have issues with Doordash, I should be calling them. Petsmart apparently is not responsible for Doordash's delivery and cancelation. He did not bother with looking to see if my Feb 14th order or offer any help. Jordan did offer me a $10 credit towards my second order. Today, I called the contact center and see if there is anyway to expedite the second active order. Audranna said that the first order 43169424 was still active , and the store should have my products. however, she could not change the delivery status. it was also interesting that she suggested that I could contact doordash to delivery my first order. I told her that I don't have info for Doordash. She then offered to call them. At this point, I have NO trust in Petsmart because obviously, the process is inconsistent, and your associate is either overwhelmed and do not care whether my cat has food. I did tell him that I am running out of wet cat food. also, Audranna said that I have to call her back to cancel the second order because the store is not open yet. p.s. Petsmart is an American organization so their contact center is in the U.S. i am sharing this so that no one else has to go through this horrible experience. Buy local, buy Canadian and #dontbuyfromPetsmart #PetsmartDOESNOTCARE #PetsmartBADservice ☹️

Bought this Mutt Slouchers Socks for my mini Schnauzer for the winter walk. They were nice and fit her well, but not even 10 minutes walk they fell from her paws and I have to keep on pulling them up. They’re great idea and looks good and the reason why I bought them but they just don’t stay even with the perfect size. Will not recommend this product. Paid $19.99 and wasted my money.

The website is complete garbage. I am surprised that such a large company can have such a bad site. It never allows me to log in and I have to change my password a million times. I just want to book a groom session. Why does it not work! Garbage!!!

Well besides the 20+ minutes of waiting and several people being served before me without question. I purchased a 3 fish from here and they apparently had slime disease and killed my whole tank. I would not advise buying fish from here.

I took my 8 year old dog to get groomed at Petsmart in Phoenix,Az, I-17 and the #101, like I had for several years. It always takes an hour as she has short hair, no haircut, just a bath, nails trimmed, and grinded and clean out ears. After two hours, I went to the grooming section where I was told it would be another hour, as the groomer got behind. After an hour, I went back and my dog was still wet around the neck and legs. I asked they dry her and my dog, Amber, was "digging her heels", not wanting to go back to the grooming section. After 20 minutes, they called me and said she was ready.By now 3-1/2 hours have passed. They offered me a 10% discount but I had already paid. Amber was literally running out of the shop, which was strange. When we got to the car, she got in the back seat and was holding her up her paw, that is when I noticed 2 nails has been cut way past the quick and she was in obvious pain. I asked the manager to come out, which she did. She had me take Amber to see the in-house vet, who said it was cut below the quick but likely would not get infected.The manager gave me rubber footies for Amber to wear. My problem, besides feeling terrible for my dog, who I rescued at 8 months, is that the groomer never owed up that they had overcut her nails. I will NEVER go back, and wonder if they were delaying me because they were trying to stop the bleeding from her injuries!! My beautiful Amber moaned in her sleep for several nights so I know she suffered, I ended up giving her canine aspirin in hopes it would dull the pain. I never got a follow up call although I had been a long-time customer. Totally irresponsible and they lost a customer.!!

Terrible customer service. I was searching on petsmart website for a better dog food for my dogs, and then ordered. It was a bit expensive for what I thought was 14 pounds, but turns out it when I received it, I found out it was 14 oz. I called their customer service # because it seems like that is the only way to return something. So, if I mail it back, I have to pay for shipping, plus lose the shipping cost that I paid which in total would be more than a third of the purchase price. You would think customer service might want to keep me as a customer, and let me order a different food and apply what I paid toward a replacement. Nope, they stick it to you with all these shipping costs and make it difficult so you just don’t return it. Never again will I buy from them. I should have stuck with C H E W Y. Big mistake.