PetSmartReviews of petsmart.com

I purchased a $300 fish tank right before covid (plus the $200 for setup). When the employee wheeled it out I asked why it wasnt in the box. He replied, we just put it together to replace the current display. It looked fine in the store. ( but it was the old display).. Got home filled the tank and noticed all the little wear and tear. Called and asked if I could return the tank. They said since I filled it I'd be charged and couldnt get back the full amount I paid for it (it was new right??) I figured it wasnt worth the hassle and it held water without leaks(even though I paid full price>:[. Went back to buy fish at the location on Coors bypass. I wanted to get tiger barbs and a few glow fish. The girl working the fish area was very unkonwledgable and kept trying to push molly fish and those moss balls that consume your tank with algae. It was like beating a ball against a wall to get the fish I wanted. She kept telling me what these fish needed.. I've owned fish tanks for over fifteen yrs. Please let me get the fish I want...Because of the dishonesty and lack of knowledge also my not wanting to deal with such petty stuff. covid happening right after I bought all this crap... I've been stuck with crappy merchandise and will probably never see the $500 I spent trying to make this crap work. I really miss the days where employees were knowledgeable and held responsible.

The website is awful and completely useless. Search for cat food, and get dog food results. The filters don't work, and the site is unresponsive and slow. I've emailed PetSmart about this but never get a reply. One of the worst retail websites ever.

PetSmart sells a toy that can kill your pet. A fifteen dollar ox toy found it's way into a friend of mine's dog's stomach and it costs her $3,000 in vet bills. NO NOT SHOP HERE THEY DO NOT CARE ABOUT YOUR PETS THEY WILL KILL THEM

You have killed 47 dog I don't care if you fired those people, It was during your grooming. My dog will never go here, and your rates are terrible and should stay that way.

so i went in there, to pick a fish. a betta, becuse i had one in the past. so all of them were dead! all looking sick, and when i tap on the plastic in the cups the didint move. my brothers fish lasted 3 hours. you want to keep them apart DONT PUT THEM RIGHT NEXT TO EACHOTHER!!! they get axcouis, and stress can kill them. not a single gravel or plant and they have themselves, and poop. i sent a complaint email to the ceo 6 months ago, no response. if you are a 10yo going on christmas to get a fish, and see thereall dead, its heartbreaking. they lost my buisness for life.

I loaded my old arthritic boxer into the car, drove a half hour to the Petsmart on Brannon Rd and was told that her rabies was expired. I tried to reason with them but they would not listen. I moved here June of 2020. In April of 2020 I had her vaccinated, I have the tag on her collar, it still should be good until April of 2021 but they would not listen. I got no apology, even though they are the ones that put the information in the system wrong. And when I said they lost a customer all I got was "Okay". My dog will be sore and stiff for several days and then I will have to take her someplace else. Thank you petsmart but no thanks. You are not the only gig in town.

I just walked out of PetSmart for the second time after being passed over at the aquariums for help while other customers who walked up long after me were served. And I was waiting alone for some time while the employee was helping someone else, and she should have taken note of that. I figured the first time was a fluke but twice is too much. I'm going back to the smaller store I used to patronize, where service matters.

Downtown Van location has friendly staff and great products, just need a little more staff support while shopping.