PetSmartReviews of petsmart.com

I made an appointment online as directed for grooming, changed my work schedule to accommodate the appointment, received a confirmation online and then received a call from an employee who stated they didn’t have enough staff to groom my dog and cancelled the appointment. I called and spoke with the “manager” Leigh who couldn’t even provide a number for corporate. This is a poor example for Petsmart! Don’t waste your time here.

We have been customers at the Puyallup store since it's opening. Service and respect for customers has been declining significantly. Today after several day wait for nail trim as they were 2.5 weeks out for grooming. I went in with a mask, stayed on their 6ft marks as I entered the salon, a young girl looked up quite excited and yelled at me in front of customers and employees that I would have to wait outside. They had no wait outside signs just 6ft signs on the floor which I obeyed. A young girls yelling at a senior citizen seemed a little excessive when there was only 1 other customer at the far counter away. I left without the nail grind and will never return. We often buy food for dog and cat, training programs, treats, pads, kennels, and grooming but this last event seals it we will shop elsewhere where customers are shown respect in word and action.

I reserved boarding (Conf.# 539429) with James for my dog Logan at the Secaucus location one month prior to my vacation. James asked me quiet a few questions about my dog that leaded me to reserve the elite room with all the best accommodations. I asked to walk my dog inside the holding area and he said that I could walk him around the lobby and in the store, but not in the hotel and I did just that. I brought Logan back a couple of times after, So he gets familiar with the area. My dog boards two times a year with the Arlington Dog & Cat Hospital in N.Arlington N.J. 07031 & I never had any problems. The evening that I drop off Logan at the Hotel a young girl takes him and overwhelms him with all these people and all these dogs when I told them from the beginning, when James asked all the questions, that my dog does not like all this action. They claim that he growl a little when a whole lot of people are around him and all other dogs are making so much noise. My dog walk by her when she walked him in with no problem, that I saw. When she brought him back out to us I see no problem. She said that they will not be able to board him. Now what do we do, when our flight is scheduled for 10AM next morning. PetSmart ruined my families vacation my hotel, vehicle & all other activities schedule and paid for. PetSmart cost me a fortune. I thought that that’s what they specialize in, but I guess not. Cancelling our reservation without any remorse. Beware!!

I would like to say I use pet smart for my rabbit supplies and Oxbow is a great company however for shame on pet smart they sell items listed as safe for small pets and actually are lethal for them and not a single store staff understands this as they make recommendations for products that will actually kill the animal pet smart better start caring more about the products they sell and how they are labelled for shame you guys

We had an appt set up but due to traffic we knew we would be late. When I called to notify them they informed me that as long as we weren't 15 late they would still take the appt. Well finally able to get through traffic I was able to walk in but was barely 2 mins past their 15 min mark as was told I would need to reschedule. As frustrated as I was I just turned and walked out. They had no sympathy for having to deal with traffic and someone getting into an accident that was beyond my control, for a messly 2 mins. They don't need business anymore. Thank you.

Was at the petsmart in woodinville wa, today to pick up a prescription. A large dog on a long leash hopped up and scratched the top of my hand at the same time the person who behind the counter treated me like crap. Then said sorry hun. Lime they were talking down to me. So I walked out with no apology about the open scratch on my hand. And no one careing. I will not return. Or recommend petsmart to anyone.

Unfortunately the PetSmart on Alamo drive in Cincinnati has terrible customer service. I will never take my golden doodle there again for any reason. Amber along with the manager Sydney literally attempted to chastise me for bringing my puppy in with a few mats. Sydney literally said “ we are gonna cut him down and you’re not gonna like it.” Amber stated “ This is a battle you’re not gonna win” How is this okay in an establishment that is supposed to help to educate and groom our pets?!!!

I wish I could give it ZERO STARS!!! The cages are way too small, they have things that can hurt or kill the animals, they come from mills, the food is very unsafe, they treat them as if they are trash, they kill some on purpose, their water is dirty with algae-the fish, their groomers suck which never listen and listening to other people they shave the dogs bald, NEVER EVER EVER GO!!!