PetSmart offers the best pet supplies, services, and expertise to help you care for your pets.
PetSmart (petsmart.com) has 1,850 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Jennifer L.
DO NOT BE FOOLED! You will NOT get your delivery same day, you may never get your delivery! You do not get an email confirmation, you have no order number, your credit card gets charged and you NEVER get the product. This should be investigated.
lajean B.
August 8th 2021 I took my certified emotional support dog Maria long hair Chihuahua to Banfield Hospital inside PetSmart Mesquite Texas. I was treating her for fleas and ear mites. She needed more than me so I took her to the vet what I got was a $283 vet bill a quarter shampoo a quart of ear wash and your medicine and a lecture from the doctor herself on how she doesn't have fleas or ear mites what's wrong with this picture? She's back where she started a bit worse.
Michelle B.
Was in the store in Sonora California this evening when I witnessed an employee named Catherine yelling and swearing at a customer. She made a very big nasty scene. If that's the customer service they are offering, I will go elsewhere from now on. The woman should be fired for her behavior.
Betsy M.
11 people in line at the checkout, one cashier...who didn't know how to run the register. 4 employees standing around the store, 1 walking around with a can of Dr Pepper slurping it down. 2 customers behind me walked out ugh.awful.
Grandma
I took my rescue Schnauzer mix in for bath and haircut. I have been pleased with the groomers the last 4-5 visits. Not this time. I picked up my Daisy to find her shaved! Groomer told me I asked for a 10- Schnauzer. I told them I wanted “whatever you all did the last several times/ been so happy with it!” No one showed me a grooming guideline for a 10. Groomer was belligerent. I will never return to PetSmart in Pinebrook again. I also plan on posting this review. Shame on PetSmart !
Patricia R L.
Needed Rx pet Food. My vet authorized Food with a Rx. Pre paid. But it seems customer service has to approve purchase not the Vet services. Called customer service. It’s a 20 min hold. Very bad system. Cancelled order never shop there again.
Heidi
The employee Jill was not very friendly nor was she helpful at all. When asked if the store had any cheaper pet carriers her response was "well the prices should be right by the items." When i said they were not she said "well i dont know." Not a great customer service. Will be going to a different pet store than the ome in south elgin from now on.
Pat
I had the best service always at LAKE MARY, FL Petsmart. We are currently away in Connecticut. I took my Shih tzu mix to Petsmart in Guilford, CT and received the worst service ever. (Even though our girl in Lake Mary told me she put notes about my dog in the system.) Although I had pre-trimmed a lot of hair off him before arriving. Basically NOTHING WAS Done. They did not shave him except a small area on his tummy. Yet, I was charged full price. I will never go there again nor trust them.
