PetSmartReviews of petsmart.com

My pup was a regular grooming customer, but was turned away at this morning's appointment (8:00 a.m. Sunday) because he is on heart meds. Petsmart policy, I was told. Really? Was isn't that "policy" posted anywhere on your website, or referenced in the on-line scheduling process? Another lost customer.

This review is for a groomer name Sara who works at Walnut Creek Petsmart grooming salon, I scheduled an appointment for my dog almost a months in advance came to my appointment explain what needs to be done 15 minutes later I’m getting a call from Sarah that she is refusing to continue haircut due to dog behavior, according to her he bit her twice and was agitated, it happened for the first tie after 30+ grooming experience with my dog I had to pick up my dog halfway done I feel like she doesn’t know how to do her job.

trip to petsmart was fine but if you dont change the number of times you run the same commercial I will never set foot in your store again. even our dogs grumble when they hear it for the second time.

We Love Petsmart: the store in the medowlands of Ancaster is fantastic. The staff are friendly, helpful, knowledgeable, and the store is clean and well stocked. Advice is always available and finding staff is never a problem. Our Sheepadoodle Charlie had a stuffed possum squeaky toy his favourite, played with it every day for months. Nothing lasts forever and Charlie was soon in need of another. We went to Petsmart and found them once again in stock, I bought three of them and when I got to the cashier she informed me when buying two of this item you get the third for free. When I got home the second Charlie saw the toy sticking out he immediately pulled it out of the bag before I could even sit it down. He was so happy. What a great store . Thank you Petsmart

Well I'm not the kind of person to leave reviews. But What i witnessed was heartbreaking. I have come to this store for my late summer vacation every year for the past couple of years. When I came in this time, I saw a store in shambles. A depressed and overworked looking staff. When i inquired what happened and why the store looked so bad an everyone looked like they didn't want to be there, I was told a new manager was now running the store instead of Whitney and everyone's hours are getting cut short. I also noticed the fish were all sick with parasites. No one seemed knowledgeable enough to even make proper recommendations. Whoever the new manager is he/she needs to be fired. They are running this place to the ground. And from now on I will take my business to a competitor every year when i visit. A company that does this to their stores does not deserve our repeat business.

I am very disappointed with the Petsmart salon in Albertville AL. I took my puppy there three time for grooming and I choose a different groomer. She tried to sale a bunch on add one which I didn't need since I come every 4 to 5 weeks to get her groomed.( she is only 5 months) I asked for her hair on the head and tail to stay long and her body short. She said ok. I pick her up and she shaved everything with a 5. My puppy has razor burn on her sanitaries.. her hair is uneven on the ears and around her belly. I know she didnt take her time because i dropped off at 8am and at 938 they called for me to pick her up. I will never come back for grooming services here again.

Petsmart has always been off in the way they treat the animals especially when they've been there long term and when it comes to their knowledge of them. I recently purchased a mouse and asked for all the proper care (after doing extensive research) I was a bit suspicious of the one they had given me due to how her stomach had looked and how she was breathing but all the others had the exact same thing if not in their stomach then on some other part on their body and were breathing the exact same way. I brought my mouse home and spent three months making super she knew how much I loved her, I wake up this morning to clean her cage and check her food/water and when I picked her up she was wobbly and could not stand on her own. She finally falls over onto my hand, let's out the most heartbreaking screech, and quits breathing. After trying chest compressions and begging her to wake up I realized it was too late. I call petsmart asking how the other mice were doing and if they'd been purchased, they had all died due to tumors. That "lump" wasn't a chubby tummy, it was a tumor. This isn't the first time they've messed up this bad and I'm sure it won't be the last, they really should check the animals better before telling everyone they're fine and well taken care of when they are not.

Sara at Santa Maria PetSmart is the sweetest loving groomer and take such good care of our golden doodle Lucy