PetslifyReviews of petslify.com

ANY GOOD REVIEWS MUST BE FALSE I ordered from Petslify on 11/24/25 and paid extra for rush delivery (4–6 weeks), hoping this would arrive for Christmas for my children after the loss of our pet. The first “plush review” on 12/14/25 was awful. I ordered two plushies of the same pet, but they looked like two different animals and neither resembled our pet. Colors were completely wrong, heads were lopsided and uneven, despite providing detailed photos and instructions. I submitted corrections and more photos. The second review on 12/27/25 was just as bad—now with white tails that were never correct. After Christmas had already passed, I asked them to simply fix the tails to gray. The third review on 1/5/26 somehow made things worse, with black tails and even more uneven, misshapen plushies. After being well beyond the paid rush timeline, I requested a refund. Up until then, all communication was with an obvious AI chatbot (“Alex”) using scripted responses. When I asked for my money back, a “specialist” named Sarah joined the chat—who also appears to be AI—and denied a $59 creative fee, incorrectly citing federal trade laws, despite the plushies clearly being defective. My orders are now months late, unusable, and appear to be sitting in a warehouse in China. Since requesting a full refund MULTIPLE TIMES for both orders, I’ve been ghosted, aside from repeated proofs of the same unacceptable products. Given the cost and emotional significance, this experience was incredibly disappointing. I do not recommend Petslify.

I really loved working with Petslify! I lost my 19 year old Tortoiseshell May 25th 2025 and it was the absolute hardest day of my life. Twix was my soul cat, and I did not know how I was going to live without her. I contacted Petslify to make her plushy and the process was easy. The waiting was hard. I got sent the finished product and I loved it! They asked if I wanted anything changed but I loved what they did.

I loved my dog so much and needed a replica of him to keep him forever in my heart! Petslify did just that and really captured my baby! Thank you for your hard work and dedication.

Customer service was great. They generally had quick responses. Within a day or two. I paid for the preview option which I highly recommend. This would have been a totally different review otherwise. I had to have them make changes twice. And I ended up with a clone that was earily so much like my soul dog that had passed away.

I am unsure how anyone has had such the negative experiences i am reading, but I am very happy with my pup stuff animal. I even reached out weeks after sending pictures about an important thing on my dog and they were so sweet in return and did what I asked. Sucks to see all these negative reviews because I experienced honest and true results and communication. Yeah it took a few weeks, but they explain that.

Customer service and design team was great and easy to work with.

Looks great. Shipping was a little slow but still very timely.

You won't get your order even if they ship it. They shipped my order and it arrived in Chicago Dec 13th, it's now Jan 7th and despite numerous emails (no phone number) I have not received it. They ship through uniuni which I am convinced is a scam. Just don't even order from them. I had to do a chargeback.