PetslifyReviews of petslify.com

5 months later still nothing. No response to emails. Do not order. Scam

Horrible product, took much longer than advertised, and looked nothing like our pet. Very poor quality. Their website states “ 100% money-back guarantee · Handmade by artists” They said I could only receive a 20% refund in a generic, obviously AI written email response. DO NOT BUY FROM THIS COMPANY

I ordered a custom stuffed animal from Petslify hoping for a meaningful keepsake, but I am incredibly disappointed with the final product. For a service that advertises custom, highly accurate replicas of your pet, the accuracy just isn't there.The plush I received looks like a generic breed toy you could buy at any regular store, rather than a custom creation. They completely missed my pet's unique facial features, and the fur markings and coloring are completely inaccurate compared to the high-quality photos I uploaded. It is frustrating to pay a premium price for a custom item only to receive something that doesn't resemble my pet at all.While the material itself is soft, the lack of attention to detail ruins the entire sentiment of the item. If you are looking for a true look-alike tribute, I would recommend looking elsewhere.

Horrible customer service, doesn’t even look like my dog. My dog barely had any white and the dog I got is white. I put to have the heartbeat the gave me the secret pouch. I paid to review before receiving but they only give you 3 days then the send it. Highly highly do not recommend especially for the price.

Ordered 2 stuffed animals on Dec 21, 2025. 1. I could not find a way to order a larger size. 2. No updates until February. 3. Email, Petslify offers no updates whatsoever. 4. I canceled order via email. 5. Credit Card already refunded my $321.

We paid over $200 to have a stuffed plush clone created of a beloved Bengal cat. Provided pictures of pictures of the cat. Paid for a proof that apparently went to our spam folder and there was no follow-up by the company before sending a letter that it was about to ship. Upon reviewing the proof after requesting it, the plush looks nothing like the pictures provided. So not only did we not get what we paid for but they are arguing with us that it cannot be refunded even though they failed to provide the proof and follow up as to whether it was acceptable. It was only after we realized we had not heard from them in over a month that we reached out. Now they're saying they can refund it but they have to keep $60 as a penalty. I will be disputing this with our credit card company as fraud.

Ordered back in October Order said it would take 6 to 9 weeks 18 weeks later still have not received anything in customer service has not given me any information Had to do a chargeback on my credit card

I ordered a custom plush replica of my dog and paid extra for a preview service so I could review the design and request corrections before production. The preview they sent looked nothing like my dog in color, proportions, facial features or overall appearance. It looked like a generic toy rather than a custom replica based on the photos I provided. I clearly informed the company that I did not approve the design and asked them not to ship the product. Despite this, they proceeded with production and shipment anyway. When I requested a refund, the company refused and instead asked me to cancel the dispute with my bank before they would even discuss a return. This is very concerning. From my perspective, this creates a situation where a customer is left with an unwanted product and may later be asked to pay expensive international return shipping. I strongly suspect this process is intentionally designed this way, since international return shipping can cost as much as the product itself. Overall, I did not receive the service I paid for and the experience has been very frustrating.