N D.
Love our replica plush
I had a great experience with this company. They explained up front before my purchase was made that the process itself would take at least 8 weeks so I knew it wasn't going to be something that I was going to get right away even though it was hard to wait to get a replica of our late dog. I paid for the sneak peek which I feel was well worth it because there were a few tweaks that I wanted to make to my dog's face/chest to get it to a closer resemblance of him. With those few tweaks that were made I feel like it's a strong resemblance to our dog. I feel that the artist really paid attention to detail. Several visitors to my house are plushie was a real dog! My customer experience (most with Alex) was also great as well. They respond within 24 hours to 36 at the most is what I had to wait to get a response back on any questions I may have had during the process itself. The artist (Sophie) who made my plush dog even reached out to ensure satisfaction with the final product which was thoughtful. The only thing that I would change if asked would be that I believe sneak peek shouldn't be something you have to pay for. I believe those should be standard to ensure accuracy as best as possible to provide customer satisfaction with the replica of their pet. Howeve, with that said I still feel it was well worth the $20 I spent on the sneak peek. We love our plushie and it makes us smile and remember the great memories we shared with beloved our pet dog, Schruufke. I recommend Petslify!