PetScyReviews of petscy.com

Response from PetScyFeb 29, 2024

Thank you so much for your kind words, Marcia! We're thrilled to hear that you had a positive experience with PetScy. Providing timely delivery and effective products is our top priority, and we're delighted to know that we met your expectations. If you ever need anything else or have any questions, please feel free to reach out to us. We truly appreciate your support and hope to continue serving you in the future. Chris Founder

Response from PetScyFeb 22, 2024

Hello Shirley, Thank you for reaching out. I want to assure you that there's no need to take any further action such as changing your card with your bank. I've already canceled your recurring order as per your request. Upon reviewing your order history, on December 6th, you placed an order on PetScy.com. This order included a One-Time Purchase Joint Chew and a Recurring Itch Chew, which is set to send every two months to ensure you never run out of your current bottle. Our website provides clear options for customers to choose between a convenient recurring order or a one-time purchase for each product. However, sometimes customers miss that option in which we will always resolve. Please be assured that we only fulfill orders based on the choices made by the customer during the ordering process. Your satisfaction is of utmost importance to us, and I sincerely hope that you will consider ordering from us again in the future if our products prove beneficial for your needs. If you have any further questions or concerns, please don't hesitate to reach out. I'm here to assist you in any way I can. Best regards, Chris Founder

Response from PetScyFeb 22, 2024

Hello Michael, I'm truly sorry to learn that our product didn't meet your expectations, especially considering the positive experiences shared by thousands of other dog owners. Regarding the delivery of the item, it was dispatched because you had selected the recurring option when placing your order. At PetScy, we prioritize customer authorization, and we never send orders without explicit consent during the ordering process. In response to your feedback, I have taken the liberty of canceling all future orders for your convenience. If you wish to proceed with a refund, I kindly ask you to reach out to our customer support team ([email protected]). They will be more than happy to assist you and provide you with a complimentary return label. Thank you for bringing this matter to our attention, and we sincerely appreciate your understanding. Warm regards, Chris Founder

Response from PetScyFeb 21, 2024

Hey Denise. Thank you for this information. I agree that we should’ve sent once the pictures were received. The reason my rep didn’t is due to fraud. Unfortunately we’ve had customers trick us and send pics of old beat up items. Therefore the only way to protect us from fraud is to wait for the order to show up. Nonetheless I’ll be looking at this issue to see if there’s a better middle ground. Thank you Chris Founder

Response from PetScyFeb 17, 2024

If you email support they will reply with a return label. If you did so already, the reply may have gone to your spam box. I’ll ask support to email tomm. Chris Founder

Response from PetScyFeb 15, 2024

Dear Denise, We are genuinely sorry to learn about your dissatisfaction with PetScy, and I personally take the time to review every negative review we receive. I want to assure you that PetScy does not generate orders arbitrarily; our system is designed to only process orders based on customer instructions placed on the website. To offer some clarity on the situation, allow me to provide a timeline of events: (Order #1) - Aug 11th: You placed your initial monthly recurring order, scheduled to ship every 11th of the month. (Order #1) - Aug 17th: You logged in and opted to "skip" your next order. As a result, the order was not scheduled to ship on Sept 11th but was set to resume on Oct 11th. (Order #2) - Oct 10th: You placed a NEW recurring order for Itch Chews, resulting in two active recurring orders—one processing on the 10th and the other on the 11th of each month. (Order #1) - Oct 11th: The original order placed in August resumed per your instructions, resulting in the sudden receipt of two Itch Chews shipments. (Order #2) - Dec 16th: You canceled order #2 but did not cancel order #1, leading to only order #1 being processed moving forward. (Order #1) - Feb 11th: You canceled order #1. From this timeline, it's evident that PetScy adhered strictly to the instructions provided by you, the customer. I understand that the timing of placing a new order coinciding with the resumption of the original order may have been unfortunate. I sincerely hope this timeline offers clarity on the sequence of events. Our goal is to address any concerns and retain you as a valued client. Please don't hesitate to reach out if you have any further questions or require assistance. Best regards, Chris Founder of PetScy

Response from PetScyFeb 11, 2024

Hello William. I am sorry to hear about your dog. As for our produce’s being safe. I give me own dogs out itch and probiotic chews and at the proper dosage they’re 💯 safe. We also have many veterinarians that offer our product due to our safe and effective ingredients. As for cancellation, customers are required to log into their customer portal to cancel any future orders. None the less, I asked customer support to reach out and provide you a return label. Once sent back, we will issue a full refund. Thank you Chris Founder