PetScyReviews of petscy.com

Response from PetScyJan 15, 2024

Thank you so much for taking the time to leave such a heartwarming 5-star review! We sincerely apologize for the mix-up on the address that caused the hiccup in your order delivery. We are delighted to hear that you reached out to us, and we truly appreciate your understanding. Our team takes pride in providing excellent customer service, and we're thrilled to have promptly resolved the issue by sending out another shipment for you. Your appreciation means the world to us, and we're grateful for your kind words. If you ever need further assistance or have more insights to share, feel free to reach out. Thank you for choosing PetScy, and we look forward to serving you in the future. Chris Founder

Response from PetScyJan 15, 2024

We're sorry to hear that our product didn't meet your expectations, and we appreciate you taking the time to share your feedback. We understand how important it is for pet products to deliver the desired results. Chris Founder

Response from PetScyJan 15, 2024

Hey Sam, Hey, since you're in Buffalo, I figure there might be some shipping delays. I already gave you a $10 refund because of the delay. If it doesn't arrive this week, hit me up on this review, and I'll personally refund the rest. If you don't want the item anymore, just "refuse" it and send it back. TRACKING: https://www.ups.com/track?track=yes&trackNums=92748909840603583018116491&loc=en_US&requester=ST/trackdetails Chris Founder

Response from PetScyJan 13, 2024

Jonathan, Petscy offers recurring or one time purchase products. If a customer chooses the recurring option they are required to cancel any future orders before their processing date. To ensure that every order goes out on time. Orders are processed early in the morning. If a customer attempts to cancel the day of. We will attempt to cancel but most times the order is already en route. Petscy does offer a money back guarantee on any open orders in case you do not cancel on time. Just refuse the order and send us an email. Once tracking shows that it’s en route we will issue a refund. Let me Know if you have any questions. Petscy

Response from PetScyJan 15, 2024

Thank you so much for sharing your wonderful experience with our Dental Cleanse and Itch Relief Chews! We're thrilled to hear that the Dental Cleanse has made a significant difference in your dog's oral health, eliminating tartar and making the teeth cleaning process so much easier. It's equally rewarding to learn that our Itch Relief Chews have had a positive impact on reducing your dog's licking and scratching in just one week. Providing effective solutions for pet care is our priority, and we're delighted to have contributed to your pet's well-being. Your recommendation means the world to us. If you ever have any questions or need further assistance, feel free to reach out to our customer support team. Thank you for being a valued member of the PetScy community! Thank You, Chris Founder

Response from PetScyJan 10, 2024

Hey Kathleen. It was delivered today according to tracking. As for time. Yes,that is longer than usual for UPS/USPS but I have to imagine the holidays had something to do with it as we send the order the next day. https://www.ups.com/track?loc=en_US Let me know if you have any questions. Chris Founder