PetScyReviews of petscy.com

Response from PetScyApr 6, 2024

Hello Anna, Petscy is an automated online company. Just like Amazon, customers are required to log on and cancel their order through the customer portal. If you back to your emails you will that petscy provided a response email immediately after your email was sent on how to log in and cancel. None the less I’ve notified my support team to cancel any future orders. You can also return any previous orders for a full refund. Simply, go to Petscy.com and under account management you will find the return info page. Thank you Chris Founder

Response from PetScyApr 9, 2024

Thank you for your kind review. We strive to be a good brand for our customers. If you ever have any issues with future orders or have any questions, just let us know and we will happily resolve them. Thank you, Chris Founder

Response from PetScyApr 4, 2024

Hello Rebecca, did you contact customer Support about this issue? We sent the order the next day but unfortunately we will never know if the courier failed in shipping unless the customer notifies us. I reached out to my support team and tracking shows that it will be there today which is 9 business days. Normally it gets there faster but these are items out of our control. I hope if you’re satisfied you will updated your review. If for some reason you don’t receive by tomorrow, reply to this review and I’ll personally call UPS to understand why they’re dropping the ball. Thank you Chris Founder

Response from PetScyApr 9, 2024

I'm sorry to hear that the product did not meet your expectations. While our chews have helped thousands of dogs, we understand that they may not always be the right fit, especially if your dog's underlying condition is not solved by supplements. We wish you and your pet all the best. Thank you, Chris Founder

Response from PetScyMar 20, 2024

Debra, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your dogs are looking and feeling better after using our products. Your satisfaction and the well-being of your furry friends are incredibly important to us, and it's wonderful to know that our products have made a positive difference for them. If you ever have any questions or need further assistance, please feel free to reach out. We're here to help! Chris Founder