PetScyReviews of petscy.com

Response from PetScyJun 27, 2024

Subject: Assistance with Your Recent Order Hello Tamara, Could you please provide more information or contact [email protected]? I'm not sure why a refund is requested. According to our records, you placed an order for a 6-pack of our itch chews for $136 which you chose the subscpriton option to ship every 3 months and added another one time purchase 6-pack upsell for $132. These orders are currently en route. If either order was placed by accident, you will need to return the items, and we will provide a refund. Let me know if I am missing anything? Thank you, Chris Founder, Petscy.com

Response from PetScyJun 27, 2024

Hi Susan, Thank you so much for updating your review and for your kind words! We're thrilled to hear that your Itch Relief Goodies arrived earlier than expected and that your dog enjoyed them. We appreciate your patience and understanding while waiting for your order. Your feedback is invaluable to us, and we're delighted that we could address your original concern to your satisfaction. If you need any further assistance or have more feedback, please don't hesitate to reach out. We're always here to help! Best regards, The PetScy Team

Response from PetScyJun 27, 2024

Subject: Thank You for Your 5-Star Review! Dear Jennifer, Thank you so much for your wonderful 5-star review of Petscy.com! We are thrilled to hear that our customer service representative was able to assist you and provide valuable information about our products and savings. It's fantastic to know that our product has helped your dog with his itching and has made both of you happier. Your kind words mean a lot to us and motivate us to continue providing the best service and products possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you once again for your support! Best regards, Christopher Founder, Petscy.com

Response from PetScyJun 23, 2024

Hey Carla, First and foremost, I am sorry to hear about your pup’s struggles. I wish you the best with him. As for your issue, can you provide me with some more details so I can understand better and make necessary changes if possible? Being an online business, we require customers to manage their orders. When ordering, we offer a subscription option and a one-time purchase option. If you don’t want the order sent monthly, you would choose the one-time purchase option. However, it appears that you’re placing a new subscription order but then asking us to cancel every time you place a new subscription order. Being that we have thousands of orders a week going out, there’s no way for us to manually monitor every customer's orders. Therefore, if the customer orders on a subscription, they need to cancel every time or the order will be sent. You can contact support like you did for the one order, but I have an easier way to manage your order. If you place another subscription order, log in to your customer portal right after placing it and you can cancel any future orders. So to be clear, we can’t automatically cancel every new subscription order unless you contact us as we are unaware that you’re placing a new order. Let me know if you have any questions. Hopefully, you reconsider the 1-star review now that you’re aware that customers manage their orders. Best regards, Chris Founder

Response from PetScyJun 22, 2024

6-27-24: Hello Brenda. Following up to see if you received and “refused” the order so we can issue a refund. Thank you Petscy Support Hell Brenda. PetScy will never send a subscription order if a customer cancels before the order processes. Per our T/C, and every susbcpriton Ecommerce business, we require the customer to cancel any time before the order is processed. Once processed, it’s packaged and sent out immediately. I see back in December you order our 6 month supply on Dec 16th. You had the option to cancel all the way up to June 15th. The order was processed on June 16th and sent. You did cancel any "future orders" that morning. However, the order you are upset about was already processed and sent. As for resolving, you can simply REFUSE the order as mentioned. However, you will want to email [email protected] a couple of days after doing so. Once the tracking information shows that the order was sent back, PetScy will issue a refund. With future orders, with any company, we suggest cancelling before the actual processing date as we will do our best to intercept but its its unlikely. Thank You Chris Founder