Pet ParadiseReviews of petparadise.com

8/20/22. Forgot to feed my dog. 9/8/22. Left my dog in the kennel from 8:00 am till After noon time. Then about 39 Min of playtime 9/18/22 no social playtime with other dogs. According to manage they did not have any dogs of his size to play with. He’s an 5 month old Great Dane about 50 Lbs. mgr said he was to rough with large dogs. Gimme a break. Asked mgr if he was aggressive. No he was just acting like a puppy , pawing etc. Said they did a one on one. Did not see him on camera with a one on one. Mgr says he was outside with no cameras. 3 strike you out pet paradise. Be aware folks. Check cameras to make sure your pup is not sitting in a kennel all day.

I went in a day before taking my dog just to find out about their services the costs. I was disappointed once I brought her to find out that she only had an hour of play with other dogs and that had to be paid for separately because it was represented very differently to me at the beginning. Also I was told that she could see the vet the day that I brought her in but she wasn’t seen that day nor the next day and not until about 3 o’clock on the third day all of which time she was kept from any other dog contact. I had been assured after she had not been seeing the first two days that she would be the first dog that the vet would see on the morning of the third day yet she wasn’t seen for almost 8 hours after the day began on the third day. The rooms are just cinderblocks there’s not much of anything in it and my dog is used to and likes a lot of people and dog interaction. Needless to say I won’t be taking her back.

We have been taking our dog to day camp about once a week since they opened in Georgetown. We we so happy for about a year and a half. In March/April things began to change. Instead of my dog getting to play with friends in Tiny Town all day, she was spending more and more time in a kennel. It was not just my dog but all the Tiny Town dogs. Very sad and what a waste of money. I bring my dog to play with other dogs. Not to sit in a kennel. At our home, she has access to our entire home and shaded backyard. Why pay someone to just put her in a kennel. One day in April, she sat in a kennel for over 6 hours. We know this because we watched on the camera. When we picked her up we were told they were short staffed. This is not a reasonable excuse. We pay for the dogs to play. The manger did apologize but we found we were paying too much for her to sit alone in a kennel. We stopped taking her for several months. We decided to try again today. Hoping for improvement. This was not the case. Again she and the other small dogs spent too much of the day in kennels. We had our dog picked up after about 4 hours due to the amount of time she was kenneled. They still charged for a full day. What a rip off. They kennel your dog and want to still charge for a full day of daycare. What a joke! When she was picked up it was excuse after excuse. Wished it was still being managed the way it was when they opened. It was great then but not now!! Will not be going back!

Please avoid. Our pet, Cody, has visited Pet Paradise Charlotte (PP) several times before his last two horrific visits. We have boarded with PP since 2018. Be warned, he has returned home sick TWICE from his last two stays. Once with HGE (hemorrhagic gastroenteritis), a serious illness caused by dangerous bacteria in the intestines. Having had no other prior issues with boarding at PP, it was not fair for me to assume his HGE was picked up at PP (although he was dropped off there healthy). We picked Cody up from PP after a short weekend stay & drove to the mountains. He had diarrhea in his car seat on the way up & was panting non-stop. We figured it could be stress-related from being away from us. But later that night everything changed. Vomiting & diarrhea continued into the next day. And then the bloody diarrhea started. We panicked, found a vet in Boone, & visited immediately. He was severely dehydrated, given IV meds, & we were told "he will either get past the HGE, or he won't". That the next couple of days were critical and he survived. Fast forward several months. We aired on giving PP the benefit of the doubt & were so incredibly stupid to do so. We were leaving the country for over a week & our regular pet sitter was unavailable over Labor Day weekend but said she could pick him up from PP on Sunday. Cody spent there a total of 3-nights there. She picked him up & it was almost an exact REPEAT OF OUR LAST EXPERIENCE. He started vomiting, panting, & had diarrhea almost immediately after he was picked up. We were out of the country & she was panicked as to what to do. His regular vet was closed on the Monday holiday. I called PP for two reasons; 1) to let them know our pup was sick again with what seemed like another case of HGE, & 2) what were they going to do about since I was calling from 6 time-zones away, my pet sitter was panicked, his regular vet was closed -&- if they could help me remedy the situation from afar that they had caused from apparent unsanitary conditions. I spoke with Sarah (one of many staffers I spoke with over several days), but I first emailed Eddie, the GM (who never responded after asking for him to call me by email & phone several times). Sarah was nice, said she wanted to help, & mentioned they had an onsite vet working over Labor Day. She said she would setup the appointment with our dog sitter. I was grateful. He was seen, given meds, was dehydrated, & sent home. The vet or vet tech told our dog sitter "that he got into something or ate something at PP that he wasn't supposed to". 2 sleepless nights & 3 days of diarrhea, constant check-ins with the pet sitter from 6 time zones away, & he got better. Thank goodness. To add insult to injury, PP not only charged me (again) ~$200.00 for a stay but ~$300.00 for a vet visit! When Sarah said, "they wanted to help". He got sick there & they should be responsible for his treatment the SECOND TIME! I tried to call them from France, I spoke with several employees, received broken promises of return calls & now, silence. I would really like to understand the number of animals in their care that have returned home sick, or later died, from their neglect. I plan to contact Axios & the local news bureaus to make them aware of my experiences because others may have shared with them similar experiences. I do not want another pet parent who loves their animals like their own children to risk a stay at this place. I did receive a call from the onsite vet to ask how Cody was recovering. I told her, like I told the others, that I was really concerned with how we were being treated by PP about the entire situration. She listened to me & then shockingly said "that Cody got sick because he is an old dog & not a candidate for boarding". That's it. Completely different than what was told to my dog sitter when he was seen there a couple of days prior. Stay away, please. We got lucky twice & I'm thankful. The areas we can't see past the lobby drop off area must be unclean & the animals neglected by staff. The whole situation is tragic.

Staff did not look after my dog's wellbeing. From them breaking my dog's head harness to giving us wrong information about check out and trying to keep them over night, all the way to double checking the phone number on file to ensure that they can reach me in case of an emergency. They had wrong information on file that could have made my dog very sick. Long story extremely short, I do not trust this staff with looking after my dogs in the slightest.

We love the staff at pet paradise in wilmington. This weekend we are traveling out of town and needed help with a special reservation. Antionette at the Matthews NC location was extremely informative, kind, and overall gave exceptional customer service experience.

I believe my kitty loved this place, she didn’t want to leave and the personal loved her. They were so nice and kind to us. Every morning when I woke up I used to check the webcam; the first two days I feel like she was a little shy but then she was having it, she also loves to be around people. She was there for 9 days and she is sooo healthy. I really recommend this place the only bad thing was that the sound of the webcam wasn’t working but that isn’t really a problem to me. Thanks for giving my daughter, Saphyra, a good experience <3

I loved PetParadise until they tagged my dog as too Rough to play with other dogs. they never told me this until 3 visits later I asked why I didn't see my dog playing in the pool or playing with other dogs. and now he's been tagged as not being able to play with other dogs and he just stays in his kennel and then taken out to play with an attendant. Not happy at all as I only take him there so he gets playtime and come home tired. Sad!!!!