Pet ParadiseReviews of petparadise.com

We have used Pet Paradise for many many years but usually the airport location. We started using the Matthews location and assumed they would take the same care of our fur babies with the same attention as the airport location who has someone on-site overnight. Unfortunately to our dismay our travel plans were changed out of our control to return by 5pm on Sunday 04/30 and we quickly let that location know and they let us know they have no one on-site overnight at the Matthews location and would have to charge us another day. The issue was not the extra days charge but the fact that we just learned our fur babies are in their crate area for over 13 hrs with no one to allow them to relieve themselves so in turn they have to relive themselves in the crate they stay in which is absolutely unacceptable- We cannot believe that one no one is on-site overnight for not only security reasons to ensure our pets safety but they are allowing these poor helpless animals relieve themselves in the same area they sleep for that amount of time..Parents beware before attempting to board them at this specific location.

My dog got bite by another dog and apparently the staff cannot tell me how the incident happened. I would not advise anyone to take their dog to that place. And on top off all that my dog went through the manager was very unprofessional and put one off her staff member to called me and tell me do not bring my dog back to pet paradise because there do not want to take responsibility for the damage done to my dog. I took my dog to Banfield where she received staples, and medication.

Took down my previous (2/23) review which included backup info - truth hurts I guess

I took my 12 year old Shih-Tzu to be groomed and got a call that she had fallen off the grooming table, and that we should watch her. We ended up taking her to our Vet. She had two broken bones in her jaw. One on each side. It has been over a month since this happened. So far I have had to pay all the Vet bills even though they said they would take care of this. I have to prepare special soft food for her. I had to buy a small blender for this. She couldn’t wear her harness because it went over her head so I had to buy another harness. She needs grooming still but I can’t get her groomed with a broken jaw bones. I have had my dog since she was 8 weeks old. Now she is handicapped for the rest of her life. I am 72 years old and I am also handicapped. They will only pay for her vet bill even though they were negligent. I would never recommend Pet Paradise Richmond Airport to anyone that loves their pet. They said that they will only pay her vet bill, and they are sorry that this happened. By the way our Vet did not recommend that we put her down. She is still the best dog in the world. UPDATE: I just got off the phone with my Vet. They have sent over the records for Princess, my dog, twice along with the bills I have payed. They gave me who they sent that to and the dates. Apparently they have lost them. My Vet is resending this again!

Took our doodle to get groomed there for the first time and my pet came out looking like anything BUT a doodle. They need better training based on the dog needs

It seems that my dogs fared well for their first time boarding at the Cedar Park, TX location but when I picked them up at 4PM on Monday 2/20, I was informed that the staff forgot to bathe my 3 dogs. this would be a bad thing for any boarding experience but to do this to a first-time customer is especially wrong and unexpected. Bob Perkins

More interested in cranking out volume than doing quality work. My dog came home smelling good and looking clean but with mats everywhere and no attention to the "sanitary" area. One visit and I'm done with them.

Can’t get anyone on the phone and if they owe you a refund, good luck.