Angela O.
Disorganized and Extreme Delays with Checking In and Out
The evening of 8/15/22 (5 PM), there was only one staff person working the front desk to assist with checking dogs out (including payment and retrieving the dogs). There were other staff members in the office area who could have assisted "fetching" the dogs. The line grew to 6 owners waiting to pick up their dogs. The pick-up time was averaging 30 minutes. On the AM of 8/16 while dropping off, there were 20 (counted multiple times) dogs lined up inside and down the sidewalk to be checked in. For at least 15 minutes of my wait, only one staff person who walked slowly (several owners were commenting) and would stop to tidy up the desk, etc. before checking in the next owner. She was polite, but had no urgency that the line was backed up and majority of the owners had to be at work. Another staff member finally came to assist, but the check-in time was 30 minutes, we were dog # 8 of 20 in the line. Again, there were staff members not in the dog area observing dogs who could have helped with the morning rush. I have always loved the staff and the clean facility, but the lack of organization and the significant delays have led me to no longer use Pet Paradise. We routinely use the Greenville location for day camp/grooming of 2 dogs, vet services, and boarding. We have been frequent customers since you opened. We understand the staffing challenges everywhere, but the ongoing lack of organization/efficiency to balance the staffing shortage is creating a significant dissatisfaction with this location.