PetlibroReviews of petlibro.com

customer service is very helpful.

It was impossible to get in Contact with the Customer Service . Their AI Bot is a waste of time. And Customer service does not pick up the phone during the Stated Business Hours. The Wi-Fi-enabled Feeder absolutely does not work for my cat and me because it can only connect to Wi-Fi when it's next to the router, and that's not possible for me. And it is a headache to return this due to poor customer service and poor return logistics. I see no point in buying this through their website; it would have been much easier through Amazon due to better return service.

Support was perfect, they replied very fast and were very helpful. It took just a couple emails to determine that my machine was defective, and they sent a replacement right away.

LaLa was responsive, kind, thorough, and overall extra! This has been one of the best customer service experiences I have had in a long time. Such care and thoughtfulness (that seems lacking in the world) is alive and well at PetLibro. Thank you for helping me continue to take such good care of my pets!

Amazing machine, the fans work well and quietly and it gains data about cats waste! So excited for this

Mila was fantastic throughout the whole process

The team was able to accommodate my request for extra parts not available on their website and even gave me a discount! I had something wrong in my request and they kindly corrected me to make sure I got exactly what I needed for my little fur babies.

Communicating with Roin made dealing with getting the stainless steel bowl for my wet food feeder and easy task. He could have responded months ago and never reached out again. He made sure once the bowl was available to reach out so I was able to purchase. He always responded quickly and made it easy. I have two petlibro products and absolutely love them.