PetlibroReviews of petlibro.com

I got the water fountain a couple years ago. It’s never been amazing in as much as it works on a sensor and switches on when the cats is there but the water doesn’t run for very long at all, so my poor cat is left wondering where the water is - terrible design. Anyways so I left it running continuously. It seemed to work fine and also be more hygienic. However the base has stopped working and I’ve contacted customer support and no reply. I bought a replacement pump which was not the issue. The base is making a weird noise and thinks there’s no water but there is. I hope I get a reply soon as for a VERY expensive piece of kit (considering it’s mostly plastic) it should have at least a good life span. I’ve also had issues with automatic renewal of their filters. I find their products insanely overpriced for what they are. I used to have a lovely ceramic water fountain, maybe I should have stuck to that. Would not recommend this company, you need to improve your response and reliability of your products.

I wanted to order additional bowls for my One RFID feeder. I was sad when I didn't see an option in the store. I searched online and found a reddit post where someone mentioned asking customer service and ordering that way. Customer service was very helpful and ordering was easy.

This is an amazing brand and I had an amazing agent to help me! I am extremely blessed to have found this brand

Awful feeder. Instructions were not accurate. No phone service. Impossible to program. Do not buy their feeders you will regret it.

I wanted a replacement water tube for my pet fountain. I sent them an email and they replied they'd be happy to send one at no charge. Very easy!

Very supportive and timely reply regarding the product issues.

J'ai deux mangeoires RFID ainsi qu'une fontaine à eau RFID. Qualitativement ces trois appareils sont supérieurs à ce que j'ai eu jusqu'à présent. Les mangeoires ont une bonne contenance, environ deux semaines chaque pour des chats de grande taille. Le fond de gamelle en métal est très pratique car simple à nettoyer. Facile et précis à programmer, ce fut la clef du régime et du retour à un poid sain pour les chats. La fontaine est très silencieuse, a une bonne capacité, et l'indicateur led de niveau bas est très appréciée. Mention spéciale au support ; j'ai eu de petits soucis mineurs qui ont été résolus (très) rapidement et efficacement par le support, qui est facilement joignable, répond rapidement et avec précision.

In early 2024, I purchased 3 One RFID feeders. Soon after, I learned that they had switched to a smaller RFID tag size, and noted that one of the tags I received was of the larger variety. When I reached out to inquire about swapping it out for the smaller version, they were happy to help me, and my cats were even happier to have the smaller RFID tags on their collars! That was over a year and a half ago. Very recently, I learned that there was an updated bowl cover design that no longer includes a lip that could be manually lifted from the outside. I reached out to inquire about whether it would be possible for me to swap my older bowl covers for this newer style. Within 6 hours of my initial message, an order of 3 of the newer styles of bowl holders and covers was confirmed, free of charge. I’m truly grateful for the incredible customer service that I’ve received from Petlibro ever since my first purchase, and I appreciate that they make an effort to treat their older customers just as well as their newest ones. They design high-quality products, and their mission to provide high-quality solutions is evident in their track record of helping their customers in as many ways as they can. Thank you for setting such a high standard, Petlibro!