Kevin Y.
Customer service for product defect
I am putting a 4 star because my Petlibro feeder had an issue with connectivity since the software update in September I messaged 2 - 3 times on the app and also to help@Petlibro for support but I got no answer. It was after 3 weeks later that I decided to DM on IG to Petlibro, this is when I got the best customer service. The connectivity issue have been solved but I am waiting for the a new bowl that I bought since August. The one sent in August was lost in transit. The customer service told me they sent another one I am currently waiting for it.
Response from PetlibroOct 14, 2026
Hi Kevin, Thank you for your message. I understand your concern about the connectivity issues you faced and the wait for your replacement bowl. I am glad that our team on Instagram was able to provide the assistance needed to fix the software connectivity. I apologize for the delays in our response and the trouble with the first bowl being lost during shipping. We hope the replacement bowl reaches you very soon. We appreciate your feedback as it helps us improve our service. We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.