PetlibroReviews of petlibro.com

Excellent and prompt customer service, high quality products. (Specifically bought a subscription when my family member already had one so they simply refunded no questions!)

Amazing and thorough customer service. Petlibro has great products and in today's climate, I worry if customer service holds upto price... but they really blew me away. They were thorough with troubleshooting, patient, and so helpful. I am SO grateful we found them and so glad to be their customer. Great products and great service! Thank you especially to Ruby at support who helped--you are a rockstar!

I have multiple PetLibro products. The Dockstream fountains actually both of them: wired and wireless. I have 4 throughout my house and I have a 5th one to set up yet. Plus the Granary Smart Camera feeder & Polar wet food cat feeder! Yes, I am a huge fan! When there was a good sale price, I would pick up an extra one here and there. Unfortunately due to a crazy work schedule, I didn’t get to set them up right away when I purchased them. This past September, I finally had the time to set them all up the new fountains. Unfortunately I ran into an issue with 2 bases that had an RFID problem. When plugged in, they would only flow for maybe 5 seconds and then they would stop. Now it may have taken us a little time to troubleshoot, but I was never left in the dark. I was in constant contact with Yolanda with PL’s Customer Service. They sent out 2 new units, those new bases didn’t work. Then they sent out 2 new bases and presto! We were back on track! I do have wireless ones that are activated by motion. But the cats were sitting in front of the ones that weren’t working waiting for the water to flow and they would look at me, puzzled as to where the water was! Yolanda was attentive, empathetic and beyond understanding of my frustration. She did everything within her power to resolve the problems. Any company can take a page out of PetLibro’s Customer Service manual, this is how you treat a customer! I will forever be a PetLibro customer! Now for the good stuff, I’ve had multiple fountains over the years and I can clean and set up 3 PetLibros in the time that it took me to clean my old one! Quick and easy and well worth the investment! You won’t be disappointed! Thank you again Yolanda and PetLibro for everything!

Zum wiederholten mal Probleme mit der Verbindung! Der Nassfutterautomat trennt sich automatisch vom Netzwerk und man wird nicht benachrichtigt. Gut das ich zuhause war, sonst hätte mein Kater wieder nichts zu essen bekommen. Zudem lässt sich das Gerät nun garnicht mehr verbinden.. egal wie oft ich auf reset gedrückt habe und nochmals alles neu eingestellt habe, es funktioniert nicht und sowas ist schon öfter passiert

Outstanding customer service. I had a problem with my pet feeders (I have 2). I sent an email to Petlibro and within 24 hrs to 2 days (weekend) I received a response. They assisted me in troubleshooting the problem and replaced my feeders when the problem couldn't be resolved. My thanks to Ruby, Melissa, and all the Petlibro customer service reps. I love your products (I also have the Dockstream 2 water fountain)!

Jeremy was very helpful when I reached out to change my shipping address. Took time to explain everything and was so kind.

Lala provided great customer service and fully resolved my issue. I and happy with the attention and care so much so that I have purchased more Petlibro products !

Petlibro's customer support team is really excellent. My Scout camera stopped working after a firmware update. They were able to figure out the problem, and walked me through applying the fix. I appreciate how well they communicated through the process, and I am very happy with Scout camera.