PetlibroReviews of petlibro.com

Excellent products and excellent customer service. Would highly recommend!

I got promoted answer on my issue. I ordered wrong product, but the support team helped me to resolve the problem very quickly.

I purchased a feeder and water fountain, but decided I didn't want it. I only opened the water fountain to look at it, the feeder stayed originally packaged and I followed their instructions, returned within 30 days in the original packaging. You have to pay for your shipping back which is fine, but when I saw my refund it was less than the total I paid for. I sent them screenshots of my original payment and the amount received back. They said they were escalating the issue to a supervisor, but I've not received an email back. They kept my money for no reason. Do not buy from Petlibro, they do not stand by their refund policy. I have receipts to back up my claim, but there isn't a feature to add pictures that I see. Also a majority of the positive customer service comments are written very similarly which makes me think they're either AI generated or the company is writing them.

PETLIBRO dispose d'un service clientèle exceptionnel! Je souhaite remercier tout particulièrement Goolil qui a été extrêmement réactif et a traité ma demande immédiatement. Je le remercie pour sa gentillesse, sa compréhension ainsi que son professionnalisme. Je suis extrêmement satisfaite de l'aide qu'il m'a apportée. Vous pouvez avoir pleinement confiance dans les produits PETLIBRO ainsi que dans leur service clientèle incroyable!

I have many products at this point from Pet Libro. But it was the first time I reached out to customer service. They were back logged with their emails as per their automated response back. It took about 3 days to respond back. I unknowingly placed a duplicate order and yet, they apologized to me because of the delay. They were accommodating, understanding and fixed all the issues I created. I am very happy with the service I received. I dealt with a different company same industry, that never responded to my emails when I had an issue. So I am relieved this company backs their products ( which I love) with good customer service.

I had an issue with my Petlibro Space Smart Feeder where the air pump stopped creating suction. Jeremy from support was incredibly responsive and thorough—he reviewed my video, quickly identified the problem, and arranged a free replacement within days. The new feeder works perfectly! I really appreciate the friendly and professional service—Jeremy made the whole process smooth and stress-free. It’s great to see a company stand behind its products and care about its customers. Highly recommend Petlibro and their support team!

I was having issues with my feeders not properly notifying me that the food was low like they should so I emailed customer service and they walked me through cleaning the sensors to ensure that was not the issue and when it was not, they promptly let me know when they could send me new feeders. The process was not difficult at all, and I have appreciated working with them!

Kudos to Petlibro for their handling of my situation. I ordered a cat fountain and a camera. I found the cat fountain very difficult to set up; I could not get it to sync with the app, and I got frustrated. I did not want to mess with it any longer, despite their emailed support. (I didn't even try the camera after the difficulty with the fountain.) They ultimately determined to refund my money after a complimentary return of the fountain and camera. They met my frustration with understanding and kindness. Because of this, I told them they had changed my opinion about their company and I intend to order their camera and give it a try.