PetlibroReviews of petlibro.com

I never had the experience. I had questions about the cat wireless water fountain . I called the customer service number and not surprised that no one was available to take my call. I left my name, number and question I wanted answered before I purchased an $80 drinking fountain. 3 days later and I am still waiting for my call back. Seems they are not interested in customer service. I purchased an expensive cat food dispenser in the past and a cat fountain I wanted to upgrade. I will never purchase any product from a company with no customer service. Added comment: not surprising that I got a message from John on 1/9 stating they tried to call but received no answer. Just so happened I have been with my phone at all times and have no record of ever receiving a callback. I waited 3 days for a return call with answers to questions I had. No response. I ordered a different fountain and will be receiving it today. In the past I have had a petliboro fountain and dry food dispenser. I wanted to update the fountain and I had to give away the food dispenser since my cat can no longer eat dry food. I will never buy from this company again. They never tried to call me.

I saw this product on Facebook and was going to order 11 of them and thank goodness for these reviews. This helped me make a decision not to deal with this company. Thank you.

I have two Petlibro products, the first a feeder. I purchased the one with camera access. Both the feeding machine and its camera have performed flawlessly. The second Petlibro product is the water fountain. Here, as well, I have enjoyed the pleasure of having zero issues with performance. Of greatest importance, these products have allowed me to enjoy extended times away from the responsibility of feeding and watering pets.

Purchased a fountain from the AU petlibro website, paid in full. Next day checked my bank account and was charged extra for the item as it's an overseas item and bank charged me extra for it. So the fact that petlibro has AU on their website means nothing. Sounds extremely scammy and dodgy.

I upgraded to Luma from Meowant for better odor control, cleanliness, and facial recognition (vs only using weight to differentiate). Pros: I am so impressed with the odor control and cleanliness! My kittens have way less accidents in terms of stepping in their waste and the material keeps pee from sticking to it. Amazing! Slight Cons - the machine is surprisingly loud and after 5 days the AI keeps misidentifying one of the cats. One is brown with fluffy long hair and the other is black with sleek short hair and a much smaller face. Not sure if it will eventually get them ID’d correctly - I hope so. Overall, I am pleased with the performance and the value for what I paid. The odor control is everything!!

年末年始の中、発生したトラブルに対して迅速に対応頂き、とても満足出来た対応をとって頂きました。本当に感謝しております。ありがとうございました。これからもずっと愛用していきます。

Really quick and helpful customer service. They got back to me right away about the replacement item I needed to order even though it was right at Christmastime. Item was reasonably priced and they shipped it for free. Shipping was quick and item arrived with no incident.

Great explanations and advice to try and fix the fountain. They were super kind and sent me a new motor and base when the issue couldn’t be resolved.