PetlibroReviews of petlibro.com

Had some issues with one of the machines we bought not working and PetLibro was happy to help problem-solve. When the physical problem solving didnt work, they sent us a replacement piece with no hesitation!

One of my cats learned to force open the lid of the automatic RFID feeder, and was stealing food from my other cat. The response from PETLIBRO support was really quick, with updates being made to my support ticket daily. We lost our receipt (we purchased the feeders in 2024), but after providing some details of our purchase (date and email), PETLIBRO found our order receipt for us, which was great. After providing some video evidence of our cat opening the feeder, PETLIBRO is now sending us an entirely new feeder unit, completely free of charge. I am quite impressed.

I ordered a Luma Smart Litter Box and an accessory pack. Shipping was quicker than expected, and set up was a breeze. This is my first robotic litter box, and I'm extremely happy thus far. As a millennial that doesnt have much patience for technology, I can say the app provides simplicity for such a complex machine. Customer service, namely Jeremy, was very quick to respond to my inquiry and very pleasant.

Roin took care of me and was super helpful, thank you!

Customer service was supportive, responsive and kind. All issues were resolved and all questions answered.

I bought the petlibro docking station water fountain. Worked great until my first filter change and cleaning. For some reason, it no longer works. My issue has been customer service or should I say customer AI. All the responses are AI generated for troubleshooting. When I got through the final troubleshooting step with no success, communication stopped. I attempted to call the number provided but no luck. I emailed again my issue and got the same AI generated response. This time the AI response stated that the call staff was on vacation! This is just poor customer service. I will be calling amazon to alert them.

Updating from 1 star to.. I'll give it 4 stars just because the bin sensor issue appears to be a common problem based on Amazon reviews. 1. Despite what they say about their reviews on their website being honest.. It still does not look that way still so I will not update this part. I put a 1 star review in and filtering through the reviews I can't locate that or any other bad reviews. 2. Customer support did end up replacing the faulty bin which was causing all of the issues. Some reviews you will find on Amazon show the bin slamming or falling backwards during emptying... its because of a sensor issue even if it doesnt say it. They 2-day shipped a replacement bin and a spare litter mat to me and its been working reliably since (about a month now).

I explained my problem to them and after a few solutions they found the right answer, I loved how responsive they are!