Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
petlibro.com
Website
petlibro.com
Category
Appliances & Electronics
Location
Santa Clara, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
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I worked with Yolanda as I was noticing connectivity issues with my petlibro device. Not only was Yolanda extremly through and understanding, she made sure to pull all stops to help address the issue. While we were unable to get the direct issue resolved Yolanda ensured that the experience was reflected and did what she could to resolve it as best she could. I appreciated her patience and understanding on the matter from when she took on my request until the end.
LE
Leslye
I had an issue with one of the…
I had an issue with one of the automatic wet feeders, and got a replacement. Petlibro’s customer service is the best and although the communication took about 24 hours in between replies, they did what was needed to be done right. Jestoni was great!
LE
Leslie
Best customer service ever
I have a full set of Petlibro pet "appliances". My cats love the water fountain and I love the kibble feeders. All work perfectly and are easy to maintain. The new Luma litter box is our latest addition and it is so much fun. Who knew watching your pet use the catbox on video could be so entertaining.
But the best part of PerLibro is their customer service. They have been so helpful with all of my questions about how to encourage my cats to use the new box, sometimes with a touch of humor but always kind and helpful. They have simply been the best customer service group I've dealt with, ever. I would give them 10 stars if I could. Highly recommend
RN
Rachel N.
Fast Response & Quick Purchase
Needed to purchase additional bowls and they were not available on the website. I immediately got a response from customer service and had no issues ordering what I was looking for.
LW
Lori W.
Personnel were extremely courteous and quickly took care of my situation.
I think there was initially an issue with the website for returns, but once I was able to get in touch with someone, I got immediate and courteous service. There was nothing wrong with the product I had to return, (Luma litter box) it is a very high quality product. Unfortunately, my pet refused to use the litter box in spite of my attempts to acclimatize my pet to the change.
BO
BOITEUX
Achat fontaine le 17/07/25 qui est n'a plus fonctionné depuis novembre premier mail le 9/12/25
j'ai acheté ma fontaine chez eux en juillet 2025, elle a marché normalement, puis petit à petit elle ne tenait plus la charge... je les ai donc contacté et nous avons eu un échange de mails conséquents ou ils me faisaient faire des tas de manipulations qui ne servaient à rien. Leur mail était toujours très poli et ils me disaient merci de votre patience... Mais rien concernant la garantie ! et en début d'année j'ai envoyé un mail en leur disant que je resterais toujours polie... Mais que ma patience avait des limites ! et là... pas de réponse !! Peut être attendent ils que la garantie soit terminée ??? Alors vraiment je dis au futurs acheteurs de se méfier du SAV et de leur garantie. J'espère que mon avis sera pris en compte
Response from PetlibroJan 18, 2026
Bonjour,
Nous sommes sincèrement désolés pour les désagréments rencontrés et pour la frustration que cette situation a pu vous causer. Nous comprenons parfaitement votre déception, d’autant plus après plusieurs échanges et manipulations qui n’ont pas permis de résoudre le problème immédiatement.
Nous vous présentons également nos excuses pour le délai de réponse. En raison d’un volume de demandes exceptionnellement élevé sur cette période, certaines réponses ont malheureusement pris plus de temps que prévu. Cela étant dit, nous tenons à vous rassurer : nous ne laissons jamais une demande sans suivi et nous respectons toujours nos engagements de garantie.
Nous avons bien pris connaissance de votre dossier et souhaitons vous informer que notre collègue Jenny assure actuellement un suivi actif de votre situation. Afin de résoudre le problème, le composant principal de la fontaine vous a été expédié. Vous devriez le recevoir très prochainement, et nous espérons sincèrement que cette solution permettra à votre fontaine de fonctionner à nouveau parfaitement.
Nous vous remercions pour votre patience, votre courtoisie et votre attention constante au bien-être de votre compagnon. Chez Petlibro, nous concevons nos produits pour accompagner au mieux la vie quotidienne des animaux et de leurs familles, et nous restons bien entendu à votre disposition si vous avez besoin d’une aide supplémentaire.
Nous vous souhaitons, à vous et à votre compagnon à quatre pattes, de nombreux moments heureux et une excellente expérience avec votre fontaine Petlibro.
Cordialement,
Petlibro
LC
Lucy C.
Super detailed and supportive help
Super detailed and supportive help team. I will never have another branded cat product again!
KI
Kimberly
I reached out to customer support about…
I reached out to customer support about an issue with my device, and they were very helpful from start to finish. They responded promptly, clearly understood the problem, and worked efficiently to resolve it.
I truly appreciate the professionalism and care they showed. Excellent customer service!
