PetlibroReviews of petlibro.com

We purchased the Polar wet food feeder and the Granary smart camera feeder to be able to feed our cat while on a trip. We have been using both systems for about 3 weeks without any issues whatsoever. Our cat had no aversions to both systems and we love that we can see her at mealtime when we are away. Initially there was an error (on my part) with ordering the the company was prompt to help resolve the issue.

I am not one to do bad reviews when I have an issue. I usually try to give the company the chance to resolve it first. This company has been so bad to deal with. I have been asking them for over 4 months to replace a part of this water fountain because it always stays on, never turns off no matter what I do. I have sent them over 7 video clips, as they have asked me to. They take days, sometimes weeks to reply to me and never have a resolution. They have never sent me any warranty-covered parts to fix this issue. It is too bad because I love the idea of this product, but their lack of response and care is completely unacceptable for what I paid for this unit. Will never order any other products from them again. Lisa- Pittsburgh PA :(

We have the Polar wet food feeder for our cat. She immediately took to it and was happy to eat from the feeder at mealtimes from day one. I love that we can get updates while we are at work on when our cat came to feed and for how long. Set up of the pet feeder was very straightforward and the app is intuitive and fun to use. We also like the Care section and the helpful cat-related to-do list. Highly recommended.

Suite à la panne de la pompe de ma fontaine à eau, ils ont été très réactifs Remplacement en quelques jours avec un service client très pro qui a parfaitement répondu à mes attentes Bravo

We have two Petlibro RFID Smart Feeders and truly love them. We bought them when one of our cats was diagnosed with kidney disease and needed a renal diet, while our other cat is on a separate diet for weight management. The RFID collar tags ensure each feeder only opens for the correct cat, which has been a game-changer. The quality is outstanding, and setup was incredibly easy. My husband and I travel and work a lot, so we rely on these feeders every day. They give us real peace of mind knowing each cat is getting the right food. The app is also a huge plus! We can control the feeders and monitor their food intake right from our phones, even when we’re not home. Customer service has been amazing as well, especially their communication. I would absolutely recommend this product to any pet lover.

The staff at PetLibro help were VERY quick in their responses. And even though I managed to figure out how to get his feeder back online, the staff were very quick to be helpful if I needed it.

I ordered the Dock water fountain and splash shield and was initially excited to receive them. Unfortunately, the fountain never arrived. I was promised a full refund for the total order and even received an email stating it had been processed. However, upon checking my bank account, Petlibro had charged the full amount again instead of refunding me. I have now been charged twice for a product I never received. Their customer service is shocking and confusing to deal with. I am completely out of pocket and still waiting for these double charges to be returned. Proceed with extreme caution.

After 2 years of using my petlibro wifi connected water fountain, I would not buy again. It isn't very user friendly and is hard to disassemble the pump. It becomes dirty very quickly, and I'd much prefer a cheaper fountain or just a bowl of water in hindsight. The sensor picks up the slightest draughts in low traffic areas. I get the notification that a cat is drinking when everyone in the household is in the other room. Definitely not worth the price tag.