Аксинья К.
Super Service und tolle Produkte
Super Service und tolle Produkte, die den Alltag wesentlich erleichtern

Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Appliances & Electronics · Reseda, California
Excellent

Appliances & Electronics · City of Industry, California
Excellent

Appliances & Electronics · Los Angeles, California
Excellent
Appliances & Electronics · CARLSBAD, California
Excellent
1,033 approved reviews, newest moderated first
Аксинья К.
Super Service und tolle Produkte, die den Alltag wesentlich erleichtern
Jarosław K.
I bought two of the Petlibro RFID feeders for my two cats, and they work incredibly well. The setup was simple, and the companion app is very straightforward and easy to use. A few weeks after my purchase, I reached out to Petlibro support because I wanted to order some extra bowls. Their team was very fast and made the whole process completely hassle-free. Highly recommend!
Nancy P.
Petlibro hat viel Auswahl und gute Preise für diese hervorragende Qualität. Schnelle Lieferung und einen sehr guten Kundenservice. Bin total beigeistert vielen Dank
GH
They were able to provide quick response for my inquiry. I wanted to purchase an item replacement not on the website. I'm thrilled with the help provided.
Stephanie P.
My rfid feeder started acting up and they immediately helped resolve my concern
Jessica M.
My kitten chewed the rubber water spout and I couldn't find a replacement online. I emailed customer support and got a response the next day! Vincy was so incredibly helpful, he got all my information and I had a payment link within a day to get a replacement shipped. Thank you!!!
Suzanne
I already have the original Battery Operated Dockstream but when I wanted to purchase a 3rd I realized they have a new product the Dockstream 2 and I am so disappointed with the battery life. I don't why Petlibro had to mess with a great product. I won't be purchasing from them again-
Response from PetlibroFeb 17, 2026
Hi Suzanne, Thank you for your feedback. Please don’t worry—our 24-month warranty and lifetime technical support are here to assist you. From your information, we understand you own a PLWF116 -- Dockstream 2 Smart Cordless Fountain. Normally speaking, it can support 30-day battery life based on usage by a single pet with sensor-activated water flow mode when fully charged. You can reach us at [email protected] (mailto:[email protected]) (mailto:[email protected] (mailto:[email protected])) or [email protected] (mailto:[email protected]) (mailto:[email protected] (mailto:[email protected])). We typically reply within 1–2 business days. If you have any additional questions or concerns, please feel free to reach out. Your feedback is important to us, and we appreciate you bringing these issues to our attention and hope to bring you satisfaction.
AP
Petlibro have excellent customer service. Unfortunately my DOCKSTREAM fountain developed a fault after 4 months, but the company responded instantly and have organised a replacement part free of charge. I highly recommend this company and their products are excellent for our cats.