PetlibroReviews of petlibro.com

My issues were resolved quickly and to my satisfaction. With little complications, my device was replaced due to a malfunction.

Newsletter Abmeldung seit Monaten nicht möglich. Momentan schreibe ich täglich dem Unternehmen - täglich antwortet dies man würde sich bemühen - und täglich hab ich neue Werbung im Email Eingang. Einfach nur ärgerlich !!!

Excellent company, kind and caring towards customers and pets. They were really great when a stressfull pet situation occured, can't say I've seen any other companies be as good. Top marks!

I had a small issue with a product that I had purchased (it was my own fault). I reached out to customer support who replied almost immediately and within 24hrs I already had a new part shipped out to me. Amazing customer service!

I bought $200+ worth of Petlibro products in Nov 2024. I never had an issue with my dry food feeder. My wet food feeder started glitching a year after I purchased. I sent a video to Petlibro detailing the problem and they promptly addressed it with a replacement. I appreciate the quick customer service and would purchase Petlibro in the future. I recommend buying direct from their website to ensure the warranty.

Garbage! The expensive automatic feeder stopped working in a month and customer service is completely ignoring me. Stay away from them. Very scammy company

My Petlibro feeder stopped charging so I could not use it. Trina let me know what info they needed from me and arranged for a replacement to be shipped to my house. Thank you so much for excellent customer service and awesome products.

Petlibro has a fast customer service response time that really shows they care about pets and pet parents. I had an issue with one of my RFID feeders. I went through the app's recommended process a few times and wasn't getting the results I needed. I emailed customer service from the app. Within minutes, I had a response from customer service. While they initially misunderstood my issue, some of their thorough suggestions sparked an idea in my mind. i wrote back and reexplained my issue. It was escalated to a higher level. I figured out the issue on my own. I received a nice note back from the upper level agent. I feel like the response time and willingness to help me troubleshoot my problems really says a lot about Petlibro's care and concern about pets and pet parents. I know five cats using Petlibro products. It is so nice to set the feeders and confidently know my cats are going to get fed and have fresh water all day.