Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
petlibro.com
Website
petlibro.com
Category
Appliances & Electronics
Location
Santa Clara, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I just adopted a new Diabetic cat- RFID One is the best
I just adopted a new Diabetic cat, so I got a new ONE RFID food bowl. Having 3 cats and all on different prescription diets is really important to me, so I need a food bowl I can rely on so no one steals the others' food. I love the Petlibro food bowl, which is the 3rd one I've gotten for my newly adopted cat. After I set it up, I encountered some technical issues with the app. I contacted Petlibro, and Kin from customer service helped me through the process until my issue was resolved. They even went the extra mile and updated my subscription, since it is now 3 filters a month instead of the 2 I will need. I have been using this company for 2-3 years now, and from dry food and wet food feeders to water fountains, smart IA cameras, and now a smart litter box, they have everything I need to keep my cats happy and healthy. And not to forget the 5 start custmer service.
HC
Hemlock C.
Great experience.
The response time from customer support was very quick. Overall, the issue was directly addressed with minimal effort. A tracking number for a replacement was shipped out before I even received an email back from customer service. This is much appreciated, thank you.
JG
Jas G.
Fantastic Customer Service from Ruby!
I had some issues with my Dockstream 2 Smart Fountain, Ruby who was absolutely amazing in customer service, went through lots of trouble shooting and even sent me a new device free of charge! Fantastic customer service and help from Ruby and I highly recommend Petlibro for their products!!
PA
Paulina
Very helpful and follow up when the…
Very helpful and follow up when the trays were in stock! It was super convenient to have the invoice ready and item in the shopping cart!
BN
Becky N.
The shadiest company EVER
The shadiest company EVER! The product was DOA. Then, they proceeded to harass me for 2 weeks, trying to force me to keep it, trying to force me to pay for its return, trying to force me to deliver it to the carrier. Whatever they could do to make my life miserable because I had the misfortune of trusting them. Once they got it back? They lied to me again and wouldn't give me a full refund. So, they are liars, thieves and have an awful product. I tried sending a review through their review process. Wouldn't go through, probably because it was negative. Really, they appear to enjoy messing with people when it comes to returns. DO NOT DEAL WITH THEM.
They accidently sent me a response intended for someone else, and they were putting that customer through it. The poor customer's cat got freaked out because of the machine and they sent PetLibro pics of the situation. This is what they said to her about their defective product "In many similar cases, backend adjustments or firmware fixes have successfully resolved the mid-cycle stopping issue without requiring replacement." So, apparently, it had a stopping issue, causing her pet to get upset. Still, they would not issue her a return label. The positive reviews? TrustPilot needs to screen them better. Petlibro is trying to bury bad reviews, IMO.
After I accidently got someone else's email, Petlibro said they would give me a full refund. I don't trust it. They never follow through, but maybe because they sent me someone else's email.
Response from PetlibroFeb 22, 2026
Hi Becky,
We are truly sorry to read about your experience and regret that you feel disappointed. This is certainly not the experience we want any customer to have.
We would like to clarify a few points. All return and refund procedures are handled strictly in accordance with the return policy clearly stated on our official website. Our team follows these published guidelines to ensure consistency and fairness for every customer. At no point is our intention to make the process difficult — we simply guide customers through the required steps outlined in the policy.
Regarding technical concerns, in some cases certain issues (such as mid-cycle interruptions) can indeed be resolved through firmware updates or backend adjustments. When this applies, our support team will first attempt troubleshooting solutions to avoid unnecessary returns and to provide a faster resolution. If troubleshooting does not resolve the issue, we then proceed according to the appropriate replacement or return process.
We also take data privacy and communication accuracy very seriously. If there was any instance of incorrect email communication, we sincerely apologize for that error.
At the moment, we are unable to locate your specific case based on this review. If you are willing, please share your support ticket number or Shopify order number with us so we can thoroughly review your situation and ensure that everything is handled properly, including confirming the refund status.
We genuinely value transparency and customer trust, and we would appreciate the opportunity to look into this matter further and provide appropriate follow-up support.
Petlibro
RE
Reynaley
Customer Service Goes Above and Beyond
Customer Service Goes Above and Beyond. My package of filters was delivered to our communal mailbox on the floor, with an upcoming storm. So thankful they posted a picture of it, and of course, it was no longer there when I went to get it. I emailed their support team and got a response back within 2 days, and they fixed the problem and provided me with extra compensation. It really was a worry-free and hassle-free experience, and having that peace of mind is worth it. Will continue to recommend them.
SA
Samee A.
Loved my experience from the beginning…
Loved my experience from the beginning until the end, though it was unfortunate I couldn't receive replacement parts due to being in Canada, in the end I was still compensated which was very appreciated.
It was quick and easy communicating, when I emailed late at night originally I was surprised to of gotten an email back almost instantly.
Even with my issue, HIGHLY recommend petlibro and the RFID feeders. Love them!
Appreciate all the help that was given. =^.^=
SO
Sophia
Customer for life
The customer support person gave us reasonable options for troubleshooting and then provided a solution when it failed to resolve. Quick and to the point.
