PetlibroReviews of petlibro.com

I love every single dry kibble feeder, wet food feeder, and water fountain that I have ever bought from Petlibro, but when I tell you their automatic litter box has made it worth writing a review... this is epic! This new smart litter box is incredibly intuitive to set up, easy to keep clean, has NO SMELL, and has some of the best in-app customization options on the market. It fits right in the same location as the litter box it replaced in our bedroom and not only looks better & works like a charm, but incredibly importantly it lets me sleep through automatic cleaning!!! Finally there are NO LIGHTS (you can turn them on/off, and the night mode WORKS), and the fan can be turned down to low. It did take my kitties a while to fully understand what it was - my little old lady thought it was a new hammock and napped in it a few times until our other cat finally realized it was a potty. Now he's been using it ever since! It's his favorite place to pee, and with five other automatic litter box options available in our house, that's a BIG deal! Definitely a keeper and so excited to have critical health data available for my peace of mind and for clarity during vet visits. This is a total game changer!

I got the automatic RFID feeder and love it. It keeps my one cat out while letting my grazer eat when she wants. They also have great customer service that helped make ordering an additional part super easy!

I own two feeders and a water fountain from Petlibro and they all have worked flawlessly in the 2 years since I've bought them. The app is also really well built and functions well. And on the few times I've had to contact support, I've always been pleased with their response. Honestly can't wait to see what else they might make!

Amazing support, attentive

We have bought 5 Petlibro dry food feeders in the last few months as we have 5 cats-- one with kidney diet. The feeders were easy to assemble and set up, easy to clean and operate. We don't fill the hopper with food--just enough for a 24 hour period. Three of our cats took to them fine as they had worn collars before and the unit didn't make any loud noises. One other cat is getting accustomed, but our baby of the family (1 1/2 yrs) is struggling a bit. She doesn't love the collar but it is the RFID tag that drives her insane as it is large and cumbersome. She will be a work in progress for a while. I did not use the collars that came with the product --I bought breakaways. It would be amazing if Petlibro could come up with an RFID that would fit ON the collars and not hang OFF of them. I do not regret our purchases at all but will be checking back to see if improvements on the collar/tag have been made.

Petlibro customer service is exceptional. Yolanda is the best I have had. Very responsive, insightful, lots of research-based information and alternatives. Very authentic and candid. I highly recommend being a customer. You will be delighted!

parfait, très réactif

Customer service was very prompt, professional, and understanding of my concerns. Follow-up emails were helpful and prompt. The customer care representative even referred to my pet by name. I am very pleased with my interactions. Thank you!