PetlibroReviews of petlibro.com

The pump for my fountain sadly stopped working after just a couple months of use. After reaching out to support, they were able to give me some troubleshooting to try first and upon unsuccessful attempts at getting it to work they opted to ship me a new pump for free

My customer service agent was quick to respond and offer me solutions. She even escalated matters to send me a replacement that works PERFECTLY now! And this is regarding my Luma Litter ! So it wasnt a small package ! Thank you Petlibro, for truly allowing your customer care agents the proper freedom to resolve issues, even if it sometimes costs to do so! That is what pet and customer care should be like!

I realized I accidently ordered the wrong product shortly after submitting my payment. i immediately attempted to cancel but since it was a Sunday I thought it wouldn't be addressed till the next business day. After a few hours i received an email from Vincy telling me it was caught it in time and would process my request. Thanks to the people in your organization who seem dedicated to making my experience easy to resolve.

Petlibro's website is heavily sales-focused and deliberately confusing. I bought a bundle that omitted critical technical details, resulting in a fountain without a battery backup. When I tried to exchange the unopened item, support refused to cover return shipping, failing to acknowledge their misleading product pages. Furthermore, the items arrived poorly packaged. The hardware might work, but the buying experience is deceptive and frustrating.

This company stands by thier products! I purchased a wet food cat feeder about a year and a half ago, and use it most everyday to give my cat breakfast, keeps the mornings a little calmer! It worked flawlessly until last week. I contacted Petlibro through the app and they got back to me via email within 10 minutes. I did some troubleshooting steps and was able to send them video and screenshots of the issue, and they sent me a replacement unit. I was surprised since it was so far out from the purchase date, but then I saw the warranty is 24 months! I see this as a sign that the company believes in what they make and really care that it works. On top of the excellent product I can now unreservedly recommend purchasing from Petlibro because of the customer service.

Wow, Hilfe war perfekt, sie haben mir den Teil gefunden und Link zur Bestellung geschickt. Alles war super besonders Roin

I love the Petlibro automatic feeder! My new furbaby is food insecure and will eat ALL of the food she can stuff into her stomach....and then throw it up!!! I was so worried about her for several days before I realized this was what was going on. I had never had a cat I couldn't free-feed before so I asked my friend what automatic feeder they used and it was a Petlibro. The feeder works great, is easy to use (the manual and app setup as I've tried both), and I LOVE the feature that allows me to record my voice to announce meal time! I do have one wish, though. Because my baby is so hungry and wants to eat all the time, I wish the minimum portion size was even smaller than it is. Right now I'm feeding her 4x/day, but would like to break that amount up into 6x/day.

I really value Petlibro's products as a company, but I was surprised to find just how prompt and helpful their customer support team was in helping me resolve an issue with one of their products. They definitely went above and beyond to help me.