Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Sandra S.
I did not receive my order. Must be a scam!!!!!!
Response from PetkeyJun 1, 2018
Hello, I am going to follow up with you directly to make sure you have access to your account, as our records indicate you registered your pet but you didn't order anything that would need to be shipped.
Melinda D.
I am very displeased with the very small tag I received. Paid 13.00 for. It's for my siberean husky, and will not fit through his collor ring. I certainly would have paid more to get the metal one he had previously. I have tried to put it on twice & its just fallen off.
Jackie
This is the first time I have dealt with PetKey. My puppy was already microchipped when I bought him. I did let Steve talk me into microchipping him again through Petkey. I hope I never have to use either one. I did not receive the pet key identification tags that I paid $15 for. I have called and talked to Steve who told me during the several texts and phone calls that it was in the mail.. halha. I called and talked to a supervisor by the name of Alisa. Who promised me the same thing after a long and enjoyable phone call. She seemed so trustworthy. But as with the Steve it was just empty promises to get me out of their hair. I doubt I will ever get the tags. right now it is the principle of the thing and I will never let it go. So Steve and Alisa you may as well send me the tags and get me off your backs. People think of the money this company receives for these tags and they don't have to deliver a thing. Wow what a country. A very unhappy customer in Florida
Response from PetkeyMay 23, 2018
We are going to follow up with you to make sure your tag arrives. Your original purchase did not include an ID tag just an upgrade to our lifetime alert service, but I understand that there was some confusion that you thought it did so when you notified us on May 12th of this confusion we issued you a complimentary tag which was personalized and then shipped out to you on May 17th. You should be seeing it arrive in a bright blue envelope any day now but we will follow up with you to make sure it does arrive.
Kevin S.
I'm so excited about petkey, no more worrying about mama's baby, (PETKEY) can be trusted and now that we have their free services and go wherever I want to go. HEY, THANKS AGAIN
Response from PetkeyMay 23, 2018
We are also happy that we can give you some peace of mind that your cute pup will be protected by the Petkey Network.
Gloria
So far, have not needed to use for my own furbabies, but I like feeling connected to the site, and feel it validates they're doing their job, when I receive alerts of the occassional pet that's been lost in my area.
Response from PetkeyMay 23, 2018
We hope that your pet never goes missing but please rest assured that the Petkey community is here to support you if you ever need it.
Glenda B.
I am really disappointed in the 24/7 help line. I called for over three hours and left messages several times. I did not receive a return phone call until the next day. I’m happy that the service is available. However, if you’re going to advertise for a service. I feel the service should be accurate!
Janie M.
This site was easy to use and easy to understand. I had no problem.
Thiago O.
Overall everything, except for the fact that I never received my personalized pet ID tag.
Response from PetkeyMay 16, 2018
I am going to follow up with you directly because your shipment was returned to us on 5/1/18 stating the address we have on file is vacant. The email we have on file for you is not valid though so if I miss you by phone please contact us at 866-699-3463 to verify your address.
