maggie4828
Easy
Easy to sign up, reasonable pricing, several pricing options
Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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maggie4828
Easy to sign up, reasonable pricing, several pricing options
Douglas
This is not what I think, when I buy your service. I’m not happy with your service sorry.
Response from PetkeyOct 18, 2018
We are sorry to hear that you are not completely satisfied. I will reach out to you directly to see how we can help.
Mike H.
Quick simple for my second time. Thanks Mike
customer
I want to thank you for being so helpful when I called. You were great to work with and answer all my questions. Great job.
Happy dog lover, unhappy PetKey C.
I adopted my dog from a rescue. He already had a microchip which was registered with PetKey. When I called to transfer my dog's microchip, the person I dealt with was very polite and efficient. She told me the charge would be $79, which seemed rather high, but I wanted my dog registered to me in case he was ever lost. I didn't realize I was paying for a lighted collar and leash, id cards etc. which I will never use. All I wanted to do was register my dog's microchip in my name. The person I dealt with did not adequately explain that she was selling me more than just changing the registration for my dog. (One month later) ALTHOUGH I WAS UNHAPPY WITH MY INITIAL EXPERIENCE WITH PETKEY, I DID RECEIVE AN IMMEDIATE RESPONSE FROM THE ABOVE REVIEW AND THE MONEY I PAID WAS REFUNDED. I OFFERED TO RETURN THE MERCHANDISE BUT WAS TOLD TO KEEP IT. SINCE I WON’T USE THESE ITEMS, I WILL DONATE THE LIGHTED COLLAR AND LEASH TO THE LOCAL HUMANE SOCIETY.
Response from PetkeyOct 18, 2018
We are sorry to hear you were not satisfied but we take customer satisfaction very seriously so I will follow up with you directly to see how we can make it right. Take Care.
Clark S.
Hopefully I don’t need their service! But I think it’s worth it, some insurance if my pup gets lost!
Jocelyn G.
Steve was so very nice with getting my Rottweiler her lifetime membership on September 17th. A few days later he helped me out in getting a chip transferred into my name on the Greater Swiss Mountain Dog that I adopted on September 18th.
Sherrie
Our pup passed away within 2 days of signing up at Pet key. I called and canceled, out of the 150$ dollars they returned 100 $. The small metal tag was not worth 50 $. I didn't expect 100% back but to keep 1/3 was a bit much. If I had only signed up for one year for 19·99 that's all it would have cost. I personally will not use them again. After posting this review pet key has now refunded 100% of the purchase price. Thank you.
Response from PetkeyOct 16, 2018
We are so sorry for your loss. Our records indicate you were issued a full refund. Since there were other products in your order the refund was processed in three amounts to account for the returned items. If you don't show 3 refunds in your account soon please let us know or contact your bank.