Nichol
So easy and now I feel secure that my…
So easy and now I feel secure that my fur baby is safe.
Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Nichol
So easy and now I feel secure that my fur baby is safe.
Anthony R. H.
Helpful, professional, and friendly!
Rebecca S.
I am very pleased with the ID tag & service.
customer
Great customer service
Pet O.
I had difficulty registering my microchip number online. After filling out all of the required information, when I tried to check out, the server wouldn't complete the transaction. It kept returning me to a previous page. I repeated the process several times from the beginning and obtained the same result. I finally called the customer service number and reached a person who did not extend to me the courtesy that I thought I deserved. I detected the same condescending attitude that tech people often display to people who are not tech savvy, which I thought ironic because I have a degree from MIT. I do not believe that "the customer is always right," but neither do I believe that the customer is always wrong. Please give the customer the benefit of the doubt.
Response from PetkeyApr 9, 2020
We are sorry to hear that you had a bad experience with our website and with our call center. It's not acceptable, so be assured they we are very sorry, and we'll check the website to see if there is an ongoing issue, and speak to the call center rep who took your call. We've sent you an id card for Charlie as a token of our apology for this happening. Thanks for being a part of the Petkey family!
customer
The website was a little difficult to navigate but we got exactly what we ordered and the security of having our pup registered is a great feeling.
Response from PetkeyApr 14, 2020
Thanks for sharing your feedback on our website. We are happy to have your pup registered with us. Thanks for being a part of the Petkey family!
Linda G.
Quick, easy and precise. Please protect your pets.
Bando
so far, so good.