PetjoyPets are happy! It's our mission to help you keep them that way!
Petjoy (petjoy.com) has 161 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Nancy
Very impressed. I will start ordering more for my Bella. The rewards will make it possible on my fixed income. She is 12y/o, 93# and takes several medications due to bilateral torn ACLs and arthritis. Thank you
Response from PetjoyDec 7, 2022
WOW! Taking care of pets is no joke. That's why we're here. Please reach out if you have any questions!
Steve R.
I just found this website and I love it already 😸
Response from PetjoyDec 7, 2022
Thanks Steve! We are happy you're happy!
Josh A.
Product is amazing makes Old dogs young again so far so good
Response from PetjoyDec 7, 2022
This is amazing! It is what we strive for here at PetJoy and it is refreshing to hear from customers that are happy with our products!
CW S.
My husband got a “free” sample?- since then they keep sending and billing shipments. After several hours on phone with them he was assured that the “auto ship” was not authorized. So they said sure you can send them back at your expense. Of course they are still sending. Only solution was to cancel his card to stop shipments. This says to us the product doesn’t work and the only way to make money is via scam,
Response from PetjoyDec 2, 2022
When your husband ordered, he was asked to accept our Billing Terms & Conditions. This signs you up for a subscription service. We cannot stop an order that has shipped, unfortunately. This is impossible for ALL merchants, and is not exclusive to us. Our policies are all posted on our website. The product does work. Thank you
sheykey G.
Ordered because of the advertised "free trial". After placing my order I read that it could take up to six weeks to see a difference but your subscription starts in 21 days or you have up to 21 days to cancel. Cancel anytime for any reason is what it says. I tried to call and cancel because I won't have enough time to try it out. The order had already been shipped, I understand so I'll keep that but they're refusing to cancel the subscription because I didn't try it! Offering to extend the trial is not good enough. If that was the case you should have a trial long enough to actually see results. Why say you can cancel anytime for any reason then give me a crap reason for not letting me cancel? My name is clearly on my review. I spoke with a representative on 11/30/22 4:47 pm est. There isn't a clear way to cancel on the site. That reply is bogus and maybe your reps should be trained better.... They keep updating with lies. I never asked for a refund. Changing the date was offered as an alternative to canceling because she said I can't cancel the membership per company policy. I know you heard that in the recording. Everyone stay clear of this company. They're frauds. There person replying is a liar.
Response from PetjoyDec 2, 2022
We do not refuse to cancel subscriptions, this is false. Without providing your name, we cannot validate ANY of the comments you are making about our company. We have an online system where customers can manage their own accounts as well, but without your information, we can't see if you attempted this either. This review is not valid; our policies and procedures are set and are NOT reflected correctly in any of your comments. ------ ---------------------You stated you wanted more time to sample the trial offer. She was attempting to change your next billing date! That was what you asked us to do! Instead, you chose to review us with 1 star. We did what you asked us to do. ALSO, you canceled on 12/2. The order SHIPPED ON 11/28. No retailer would issue a refund in this case.
Cheryl H.
I received a free bottle of the Pro Digest & a free bottle of the Advanced Daily Multivitamin Soft Chews I just had to pay $6.95 for shipping. The Pro Digest really helped my dog with his scratching and biting. I cancelled my order in time and then received an email stating they had shipped another order to me. I was able to contact them by phone & she verified that was a default email and no shipment is coming. I just had to wait awhile to speak to someone from the US and not a foreign country. I recommend this product.
Response from PetjoyDec 7, 2022
Thanks Cheryl! We do only employ folks here in the US. In fact, our company is VERY small. Some of us are even related to one another! We appreciate your support of our small business.
William
This company is a scam to get your card information DO NOT GIVE THEM INFO
Response from PetjoyNov 28, 2022
William - We are not a scam. You signed up for a subscription and gave us permission to charge your card.
Shawn P.
These scammers spammed me with emails offering free samples which I did not sign up for. Yet my credit card was charged. Looked up the company and the telephone number. Their phone service diverts to text msg then to their website which basically loops on the subscription page and you get nothing. Email them and you will get nothing! These are fraudsters pulling a scam using pets as cover. Bad karma will shut down these A#$%%@
Response from PetjoyNov 28, 2022
We responded to every email and call you placed with us.
