PetjoyReviews of petjoy.com

Response from PetjoyNov 16, 2022

Hi Brenda - We show you ordered two subscriptions. One for our Joint supplement and the other for the Probiotic. The Probiotic is the one you're referring to in this instance. Your order was placed on 10/28. You canceled your subscription on 11/6. Also, this is the NEW subscription for a DIFFERENT product. Not the same one. You placed these orders. This is not our fault. Your order had shipped already and we had no communication from you requesting cancelation all this time. We're sorry you're disappointed, but we did everything we're supposed to. A customer needs to contact us if they desire a cancelation.

Response from PetjoySep 15, 2022

Hello Reagan- Through that online system, you were able to see the status of your order. You can also cancel or modify your subscription and orders. This is a self-help system. We are also available by email and phone for assistance. Your subscription was canceled today, per your request, and this was the only notification we received from you. It was received yesterday at 9:42am, we responded with your cancelation notification at 9:41am.

Response from PetjoySep 13, 2022

Hi Parker- We looked into your account and it appears you did not complete your purchase. We have also replied to your email message on 9/4 explaining you did not complete your purchase. See below. In order to complete your purchase, you are welcome to do so online or to contact us directly 888.344.8974 for assistance. AN - CS Sep 04 11:06 (assign) Hello Parker, Thank you for contacting PetJoy. Looking into your account, we see that you did not complete your order on 9/1/22. The order did not process. Have a joyful day, PetJoy Customer Service

Response from PetjoySep 12, 2022

Hi Sandra - Please visit help.petjoy.com to manage your orders and/or subscriptions. Thank you

Response from PetjoySep 9, 2022

Hello Gail- We are available by email and phone to resolve your issue. We also have an online self-help system (help.petjoy.com) to allow you to make changes to your account. In order to purchase the sample, you are required to accept our terms and conditions. Our Billing Terms and Conditions state: "I understand that unless I cancel within 21 days by emailing [email protected] or calling 888-344-8974, I will be sent a three-month supply of Petjoy PRO-DIGEST for just $90 and applicable sales tax beginning 21 days from now and every 90 days thereafter. Cancel anytime, for any reason. The sample is yours to keep."

Response from PetjoySep 9, 2022

One canister at full price is 42.99. 10 at full price would be $429.90. Divided in half, that total is what you paid: $215.00.

Response from PetjoyJul 8, 2022

Willard- you were given a return address via phone AND email. This review edit is not valid. ------ Hello Williard - After listening to your call, it has come to our attention that you were offered an RMA to return your product. Once you were informed you would need to return the product for a refund, you became completely irate. Your order was placed on the 4th, it takes 12 hours to pass to our fulfillment center, where it is assigned tracking. Once tracking is assigned, we cannot cancel an order. We emailed you tracking once it shipped as well, so the comment above is not valid. Also, our number is fully operational. You were able to speak with a representative, so we're not sure how the number was determined not working. We stand behind our products and our service. Thank you

Response from PetjoyJul 5, 2022

Hello Marcy- we have not received your returns. If you can provide return tracking we would be happy to help. That said, you are required to accept our terms and conditions which state: "Billing Terms & Conditions: I understand that unless I cancel within 21 days by emailing [email protected] or calling 1-888-344-8974, I will be sent a three-month supply of Petjoy PRO-DIGEST for just $90 and applicable sales tax beginning 21 days from now and every 90 days thereafter. Cancel anytime, for any reason. The sample is yours to keep. I am over 18, and I agree to the offer Terms & Conditions and Privacy Policy"