PetjoyPets are happy! It's our mission to help you keep them that way!
Petjoy (petjoy.com) has 161 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Chris H.
The supplements are great. However I’ve been charged multiple times on a subscription and only received the supplements half of the time. They apologized for it and gave me a $10 discount. They billed me again with the discounts but I still haven’t received any of the supplements. So, I hope at some point they answer my numerous emails since I can’t talk to anyone on the phone. It’s all automated
kristen. B.
I ordered a 30 day supply almost 3 weeks ago and I have not received it. Will cancel further purchases, because I don't know if they will work for us. No one will answer why I have not received the trial.
Brenda W.
After receiving my first order, I canceled my subscription via the help.petjoy.com website. My first order was the free sample and I ordered 3 more bottles along with it. I immediately canceled the subscription showing 3 more bottles pending shipment. About a month later, I received 3 more bottles. I can see why so many people get upset at Petjoy.
Response from PetjoyNov 16, 2022
Hi Brenda - We show you ordered two subscriptions. One for our Joint supplement and the other for the Probiotic. The Probiotic is the one you're referring to in this instance. Your order was placed on 10/28. You canceled your subscription on 11/6. Also, this is the NEW subscription for a DIFFERENT product. Not the same one. You placed these orders. This is not our fault. Your order had shipped already and we had no communication from you requesting cancelation all this time. We're sorry you're disappointed, but we did everything we're supposed to. A customer needs to contact us if they desire a cancelation.
Reagan V.
I have not yet received my order from Petjoy but once I do, I will write a review about the products. This review serves more as a highlighted suggestion on how Petjoy can improve the experience that they offer customers/potential customers. I believe they made it clear that once you order your free sample, you will be charged a monthly subsciption fee if you do not cancel the service within 21 days of your sample order. That's great. My issue, is that they direct you to visit a help page where there is no option to view or modify your subsciption. There's a button labeled, "Orders & Subsciption", but once you click it, all you will see is your order history and status. This feels dishonest. It seems as if they make cancelling or modifying your subsciption more difficult than it needs to be. The fact that an actual link to view your subsciption is nowhere on the customer account page, makes me feel like Peyjoy is trying to keep their customers in the dark so they can at least receive the first $90 payment that will be charged after 21 days. I have emailed them asking to cancel but have not heard back. Petjoy, I don't know if you need to hire a new PR person, but you need to do something. The image that you are creating for yourself is one that is sneaky and dishonest. It's not a good look.
Response from PetjoySep 15, 2022
Hello Reagan- Through that online system, you were able to see the status of your order. You can also cancel or modify your subscription and orders. This is a self-help system. We are also available by email and phone for assistance. Your subscription was canceled today, per your request, and this was the only notification we received from you. It was received yesterday at 9:42am, we responded with your cancelation notification at 9:41am.
Parker C.
Just have not received my product sent email before the deadline to cancel and did not get a response. Would just like a chance to try product.
Response from PetjoySep 13, 2022
Hi Parker- We looked into your account and it appears you did not complete your purchase. We have also replied to your email message on 9/4 explaining you did not complete your purchase. See below. In order to complete your purchase, you are welcome to do so online or to contact us directly 888.344.8974 for assistance. AN - CS Sep 04 11:06 (assign) Hello Parker, Thank you for contacting PetJoy. Looking into your account, we see that you did not complete your order on 9/1/22. The order did not process. Have a joyful day, PetJoy Customer Service
