Ken R.
BEWARE Credit Card SCAMMERS - Canceling is difficult
When you order your "free" 30-day Supply for $6.95, after 21 days PetJoy.com will charge your credit card $29.99 for another order and continuously send you monthly orders until you cancel. This was done, all without my authorization, because I didn't see the small print that indentured me into making $30 per month payments to Petjoy forever. Petjoy's vitamins made my dog sick. Within a few hours after giving him the first one, he developed itching and acted like he was in pain. Day number two, same thing, threw the vitamins away. Petjoy's hyper-aggressive marketing practices make me question, why not let the vitamins sell themselves if they are so great? Why ask, "Are you sure?", six times, lowering the price each time, before you let someone cancel their order? I definitely would not trust my credit card to them, again. Buyer beware!!! I definitely bought it from PetJoy.com. I have receipts. I have my credit card statement - it says PETJOY.COM BUYER BEWARE!!!
Response from PetjoyJun 28, 2022
Hi Ken - Thank you for your review. We do strive to make our customer support experience successful and positive. When you ordered, you did accept our terms and conditions which state: BILLING TERMS AND CONDITIONS: "I understand that unless I cancel within 21 days by emailing [email protected] or calling 1-888-344-8974, I will be sent a one-month supply of [product] for just $6.95 and applicable sales tax beginning 21 days from now and every 30 days thereafter. Cancel anytime, or any reason, the sample is yours to keep." Our representatives are directed to try to keep your pet in full supply of our supplements. For our customers' convenience, we do offer an online system that allows them to manage their own accounts.



