LAS
Received what I ordered in 48 hours
Received what I ordered in 48 hours
Response from PetflowAug 3, 2026
48 hours from order to door is a great day! Thank you for the kind words and for choosing Petflow.

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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57,206 approved reviews, newest moderated first
LAS
Received what I ordered in 48 hours
Response from PetflowAug 3, 2026
48 hours from order to door is a great day! Thank you for the kind words and for choosing Petflow.
CRYSTAL F.
Received quickly, my dog loves these treats!
SHEILA G.
This company has amazing customer service. If I run out of food early or have too much on hand, they are willing to work with you to get it right for your cats feeding preferences. They also have a good selection of pet food. I recommend Petflow. I have been very happy with their service and pet food.
Lynne T.
Placed order and after 16 days called still not has arrived!They check the stock it inaccurately says again that it is in stock but in all actuality it definitely was not .After a second order still did not arrive they just issue "store credit ".This is not how chewy conducts their business!Petflow has a very negligent computer system and will not even let you back out of an autoship!They are subpar!!!Never again will they fetch a nickle from me again and its CHEWY OR PETCO for me!
KARIN S.
Your new website it not user friendly anymore! I keep waiting for it to change, but am considering another vendor, its almost not worth the hassle. For this order I didnt receive the normal "double check your order, its shipping soon" notification or I would have altered the ship date. Sorry Petflow, you may be losing a customer.
Response from PetflowNov 12, 2025
We’re very sorry to hear that navigating our new website has been frustrating. We understand how inconvenient it is when changes make reordering or managing auto-ship harder instead of easier. Our team is continuing to refine the site based on feedback like yours, and we truly appreciate you sharing your experience so we can make it better.
DARLENE F.
I like the fact that it gets delivered to my house, although I can buy it for the same price at Walmart and multiple times I’ve got dented cans that I’m not happy about. I’m not sure if it’s the warehouse or the delivery person my dog has a lot of allergies so the one kind that I buy is not available at Walmart
Response from PetflowNov 12, 2025
We’re so sorry to hear that some cans have arrived dented, that’s definitely not the experience we want for you. We appreciate you sharing this feedback and will pass it along to our warehouse and carrier partners so we can prevent this in the future.
Patricia
Always on time great service
Response from PetflowJul 22, 2026
On time and great service every time is the goal! Thank you for the kind words and for choosing Petflow.
ALEXANDRA B.
I have a recurring subscription for dogfood delivery. I especially like that I can choose the spacing between the delivery dates according to our needs. Sometimes the food goes faster than others (because we occasionally have 2 dogs to feed in the house). The website is easy to work with, the additional offers are always great and the quality of the merchandise never disappoints. I am very happy with Petflow!
Response from PetflowJul 22, 2026
We love hearing this! Being able to adjust your delivery schedule based on how quickly your pups are going through their food is exactly the kind of flexibility autoship is designed for. We are so glad the website, the offers, and the quality have all been hitting the mark for you. Thank you for being such a happy Petflow customer!