PetflowReviews of petflow.com

4.557,206 reviews
Pet Stores
3747 Hecktown Rd, Easton, Pennsylvania

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Petflow

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About Petflow

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.

Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: petflow.com
Website: petflow.com
Category: Pet Stores
Location: Easton, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 1% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Petflow reviews

Showing 5,166 reviews with 4 stars · Clear filters

DOLORES D.
Oct 19, 2026
consistent friendliness
The company was consistently friendly and patient with my ordering process. None of the usual defensive ploys to force me to complete my decision.
Tracy B.
Oct 14, 2026
Product is what we wanted and I liked…
Product is what we wanted and I liked that we could subscribe .
Jeffrey M.
Sep 7, 2026
Package delivered on time
Package delivered on time. My dog enjoys the food. However packaging could be a little better because the box the food is packaged in always comes very damaged. Luckily it has never affected the bag of food but it has come close
Response from PetflowSep 11, 2026
Thank you for the honest feedback and we're really glad your pup is enjoying the food! We're sorry to hear the packaging has been arriving damaged. That's definitely not the experience we want for you, and we appreciate you bringing it to our attention. We'd love to look into this further so please don't hesitate to reach out to our customer care team. We're always here to help!
Deone J.
Aug 13, 2026
You shipped fast
You shipped fast, and had a good price
Response from PetflowSep 11, 2026
Thank you for the feedback! We're glad the speed and pricing stood out for you. We always want to make sure you're getting great value at Petflow and we appreciate you taking the time to share your experience!
Debora L.
Mar 2, 2026
Processing and Shipping 4⭐️ but Customer Service Chat 5⭐️
The customer service representatives I chatted with online were very friendly and helpful. I gave 4 stars instead of 5 because it seemed that the processing of my prescription pet food order and the shipping of the order were slower than other companies I have ordered prescription pet food from online.
Response from PetflowMar 2, 2026
Thank you for the thoughtful review. We are glad to hear our chat team was friendly and helpful. We also appreciate your feedback regarding processing and shipping for prescription orders. These orders can sometimes take additional time due to verification requirements, but we understand the importance of timely delivery and are always working to improve. Thank you for sharing your experience and for choosing Petflow.
Katherine
Feb 13, 2026
Reliable
Reliable. Good treat options.
Response from PetflowMar 2, 2026
Thanks for sharing your experience. We are happy to hear you have found us reliable and that our treat options worked well for you.
SARAH W.
Feb 4, 2026
Love the process but am annoyed by the…
Love the process but am annoyed by the multi step log in. You have to wait for a code to email to log in. A bit much for this site. Otherwise process is always smooth with ordering etc.
Response from PetflowFeb 9, 2026
Thank you for sharing your feedback. We are glad to hear the ordering process has generally been smooth for you. We understand that the multi step login can feel inconvenient, and we appreciate you taking the time to call this out. Feedback like this helps us continue to improve the site experience.
Richard M.
Feb 2, 2026
Long time customer
I really DO NOT like the fact that we NO LONGER can have conversations over the phone for or about our orders. I am SURE I am NOT the ONLY one that feels this way!!!
Response from PetflowFeb 9, 2026
Thank you for being a long time customer and for sharing your honest feedback. We understand how frustrating it can be when support options change, especially when you are used to speaking with someone by phone. At this time, our support team is available via chat, text, and email, and our representatives are ready to help with orders and account questions through those channels. Your feedback is important to us, and we truly appreciate you taking the time to let us know how you feel.

PetflowReviews of petflow.com

About Petflow

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PetflowReviews of petflow.com

Petflow reviews

consistent friendliness

Product is what we wanted and I liked…

Package delivered on time

You shipped fast

Processing and Shipping 4⭐️ but Customer Service Chat 5⭐️

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About Petflow

About these reviews

More in Pet Stores, Pennsylvania

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Petflow reviews

consistent friendliness

Product is what we wanted and I liked…

Package delivered on time

You shipped fast

Processing and Shipping 4⭐️ but Customer Service Chat 5⭐️

Reliable

Love the process but am annoyed by the…

Long time customer