PetflowReviews of petflow.com

Rep was very helpful and polite, however, the task was not completed as promised. I was told my order could not be cancelled due to it already being packed up, however, I was told that they would issues a return thru FedEx for the package to immediately be returned to sender once FedEx has the package, but according to tracking, the package will be delivered today, now I will need to contact them again to have this returned while I continue to wait for a refund. Not petflows fault, however, my point is that they should not tell customers something and then the opposite occurs.

I was able to find grain free treats for my dogs and the treats my cats love also. The items are set up in a subscription that delivers before I run out each month. That’s convenient for me. Customer service is also great.

Overall experience was excellent however, the quality of cardboard used for a 30 lb bag of dog food is somewhat flimsy to go through the shipping process. A couple of times the box has been damaged.

So far, my experience has been great! I was able to find a dog treat that I could not find elsewhere. Plus, the treats were securely packaged and very quickly shipped. A+++

Customer Support was fast and amazing when I came across a snag in delivery. I am happy to support a business that is not a monopoly!

Gabby made my experience great. She was courteous, and swiftly came back to me with a resolution that took immediate affect. Pleasantly surprised she had corrected it so quickly while keeping me updated on next steps. Means a lot bc my dog is currently going thru a pancreatitis flare up and getting this ordered at good price is paramount. Gabby should get something for her above average service - seriously.. do it!

My dog is on a prescription dog food. They cancelled an order at the last minute because they didn't have in stock (even though I & I imagine others were on auto-ship). This left me without food. They began sending me food again when they got it in again months later. My vet had changed my dog's prescription. They will not take a return, so I have 2 bags of $300 of food that my dog can't eat. I will NOT use this site again!

2nd time my bag of Merrick infused kibble became infested with bugs. When I called this second time, I was asked why I didn't call sooner! Wait! What? Bag was ordered May 15, 2025 and was opened one week ago today which is June 17, 2025. Bugs appeared yesterday evening, but PetFlow was closed. Call first thing this morning after calling Merrick. Rep threw out all the reasons this was my fault or red flags. I keep this food (small bag) in a pricey Vault container inside my kitchen cabinet. So horrible, I said to cancel my subscription and her reply 'already done'. NEVER NEVER NEVER! JUST HORRIBLE. Trust me - stay away!