PetflowReviews of petflow.com

Response from PetflowSep 11, 2026

We're really sorry to hear this has happened more than once. Delayed deliveries are frustrating and we completely understand your disappointment. This is not the experience we want for you and we'd love the chance to look into what's been going on. Please reach out to our customer care team so we can make this right for you. Thank you for your patience and for letting us know.

Response from PetflowJul 22, 2026

Thank you so much for taking the time to share this and for your patience with us! We are sorry your order kept getting delivered to the wrong address and we completely understand how frustrating that must be. We are currently looking into what caused this issue and want to make sure it does not happen again. We appreciate you bringing it to our attention and we hope to earn those extra stars soon!

Response from PetflowMay 4, 2026

Thank you for being such a loyal customer over the years and for continuing to care so deeply about what your dogs eat. We are truly sorry the discount change has impacted your experience with us. We understand how frustrating that is and we appreciate you sharing your feedback with us.

Response from PetflowFeb 9, 2026

Thank you for sharing this with us. We are glad to hear your order arrived on time, but we are sorry to learn that the box and dog food bag were damaged. That is not the experience we want for our customers. Shipping can sometimes be rough, and we appreciate you bringing this to our attention. If you ever receive an order with damage that concerns you, please reach out to our support team so we can review the situation and help however possible.

Response from PetflowFeb 9, 2026

Thank you for sharing your feedback. We understand concerns around pricing and want to be transparent that recent cost increases from brands and higher shipping expenses have led to some price changes. We continue to work closely with our partners to stay as competitive as possible while offering quality products and reliable delivery. We appreciate you taking the time to share your perspective.