PetflowReviews of petflow.com

4.557,206 reviews
Pet Stores
3747 Hecktown Rd, Easton, Pennsylvania

Write a review

Directions Website

Petflow

Write a review

About Petflow

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.

Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: petflow.com
Website: petflow.com
Category: Pet Stores
Location: Easton, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 1% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Petflow reviews

57,206 approved reviews, newest moderated first

JEFF P.
Aug 8, 2025
Right on time
Right on time! As usual.
Response from PetflowAug 3, 2026
That is exactly the consistency we aim for! Thank you for the kind words and for choosing Petflow.
Bob
Aug 8, 2025
Easy to skip or change shipping dates…
Easy to skip or change shipping dates on subscription items . Finally got packaging right so contents not bruised or crushed.
Response from PetflowAug 3, 2026
Flexible scheduling and orders that arrive in great condition is exactly what we want every pet parent to experience. We are so glad the packaging has been doing its job! Thank you for the kind words and for choosing Petflow.
YVETTE M.
Aug 8, 2025
For some strange reason
For some strange reason, every time I call Petflow, the call does not go through. A recording comes on that says “your call cannot be completed as dialed,” and I copy and paste the phone number directly from the site! So so frustrating. I have to resort to the chat feature. Id much rather talk with someone on the phone.
Response from PetflowAug 3, 2026
We are sorry for the frustration! We want to clarify that Petflow does not currently offer phone support, so any number you may have found on the site may be outdated. Our team is available via chat, text, or email and we genuinely strive to make every interaction as helpful and personal as possible. We are glad you were able to reach us through chat and we hope that continues to be a smooth experience for you. Thank you for the 5 stars and for your patience!
Smh
Aug 7, 2025
Price increase with zero warning
We’ve been loyal auto-ship customers of Petflow for years, spending thousands of dollars on cat food. Suddenly, they removed the auto-ship discount and raised the price of our cat’s food from $75 to $105 per case — without any notice or explanation. That’s a huge jump, and the complete lack of communication is unacceptable. After years of consistent orders, this is how they treat long-time customers? It’s shady and disappointing. We’re done! Petflow - you have lost a customer who brought you tons of money.
Response from PetflowNov 12, 2025
We’re sorry to hear how upsetting this change felt. We completely understand your frustration, especially after being such a long-time customer. Increases in operational and shipping costs have led to necessary adjustments in pricing and discount structures, though we recognize how impactful these changes can be. We’re actively working on improving both our communication and our overall site experience to better serve our loyal customers moving forward.
GALEETA H.
Aug 3, 2025
Auto shop order screwed yet again
Auto shop order screwed yet again. Then they want to charge me for shipping when it’s their screw up.
Response from PetflowNov 12, 2025
We’re so sorry to hear about the trouble with your auto-ship order. That’s not the smooth experience we want to provide, and we understand your frustration about being charged when there’s been an error. We’ve shared your feedback with our fulfillment team to help prevent this in the future. We truly appreciate you taking the time to share your experience with us.
AMBER W.
Aug 1, 2025
Super fast delivery!
Super fast delivery!
Response from PetflowAug 3, 2026
Super fast is what we are all about! Thank you for the kind words and for choosing Petflow.
John K.
Aug 1, 2025
Good price..excellent delivery time
Good price..excellent delivery time
Response from PetflowAug 3, 2026
Great prices and fast delivery every time. That is a combination we are proud of! Thank you for shopping with Petflow.
CECIL R.
Aug 1, 2025
Great products
Great products, great service 👍🏻 Don’t ask for a review every time !
Response from PetflowAug 3, 2026
We appreciate both the kind words and the honest feedback! We will pass that along. Thank you for continuing to choose Petflow.

PetflowReviews of petflow.com

About Petflow

About these reviews

More in Pet Stores, Pennsylvania

NaturalPetWarehouse.com

Keystone Puppies

Cuboid Aquatics

KV Supply

PetflowReviews of petflow.com

Petflow reviews

Right on time

Easy to skip or change shipping dates…

For some strange reason

Price increase with zero warning

Auto shop order screwed yet again

Super fast delivery!

Good price..excellent delivery time

Great products

About Petflow

About these reviews

More in Pet Stores, Pennsylvania

NaturalPetWarehouse.com

Keystone Puppies

Cuboid Aquatics

KV Supply

Petflow reviews

Right on time

Easy to skip or change shipping dates…

For some strange reason

Price increase with zero warning

Auto shop order screwed yet again

Super fast delivery!

Good price..excellent delivery time

Great products