PetflowReviews of petflow.com

4.557,206 reviews
Pet Stores
3747 Hecktown Rd, Easton, Pennsylvania

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Petflow

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About Petflow

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.

Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: petflow.com
Website: petflow.com
Category: Pet Stores
Location: Easton, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 1% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Petflow reviews

57,206 approved reviews, newest moderated first

John M B.
Jul 8, 2025
Difficult time getting approved
Once my account was approved everything was great. It was very frustrating trying to get my first order through. I tried five credit cards and kept getting rejected.
Response from PetflowNov 12, 2025
Thank you for your patience and for sharing this experience with us. We’re happy to hear everything is working smoothly now but understand how frustrating it must have been to get started. Your feedback helps us identify ways to make the process easier for new customers.
LAURIE S.
Jul 8, 2025
Your new interface is terrible
Your new interface is terrible. I will be cancelling my autoshios that I’ve had for more than a decade—you are now unreliable both in getting food delivered on schedule and communication
Response from PetflowNov 12, 2025
We’re so sorry to hear that our new site has made things harder instead of easier. We understand how important consistency and reliability are, especially for long-time customers, and we regret that this transition disrupted that. Your feedback has been shared with our development team as we continue improving the experience.
NICHOLLETTE C.
Jul 8, 2025
Easy to work with
Always reliable and flexible for chsnfe
Response from PetflowJul 22, 2026
Reliable and flexible is exactly what every pet parent deserves! Thank you for the kind words and for choosing Petflow.
Cynthia
Jul 8, 2025
Price gouging
My parrot food used to arrive in a few days,but then, Petflow started being very hard to reach to order. I started having problems getting the parrot food that I used to buy from them. The price suddenly rose to a very high price. I could no longer afford parrot food from Petflow. They used to have a great price on my parrot food, but they decided to start gouge customers like everyone else. I no longer use Petflow because of this.
Response from PetflowJul 22, 2026
Fast delivery, flexible scheduling, and great prices on your parrot's food. That is everything we want every pet parent to experience! We are so glad autoship has been working so well for you and your bird. Thank you for choosing Petflow!
customer
Jul 5, 2025
Love the convenience
Love the convenience
Response from PetflowJul 22, 2026
Convenience is what we are all about! Thank you for the kind words and for choosing Petflow.
Kalis M.
Jul 3, 2025
I have been using this company for over…
I have been using this company for over 8 years. Customer service is impeccable, selection is great and good for the money.
Response from PetflowJul 22, 2026
Eight years and such kind words, that truly means so much to us! We are so glad our team, our selection, and our prices have continued to work well for you. Thank you for your loyalty and for choosing Petflow!
MAGGIE C.
Jul 2, 2025
Have hard to find items.
Have hard to find items.
Response from PetflowJul 22, 2026
Carrying those hard to find items is something we take a lot of pride in! We are glad we could be the place you found what you needed. Thank you for choosing Petflow.
Margaret Peg M.
Jul 1, 2025
My order for 2 cases of cat food didn't…
My order for 2 cases of cat food didn't go through because your website said OUT OF STOCK. So, I ordered elsewhere. Next thing I know the order from you guys went through, visa charge and all, but so did my "elsewhere" order. Now I have 4 cases of cat food. Ugh......
Response from PetflowJul 22, 2026
We are so sorry for the confusion this caused! An out of stock message that still allows an order to process is absolutely something that should not happen, and we completely understand the frustration of ending up with double what you needed. Please reach out to us via chat, text, or email and we will do our best to help find a resolution for you.

PetflowReviews of petflow.com

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PetflowReviews of petflow.com

Petflow reviews

Difficult time getting approved

Your new interface is terrible

Easy to work with

Price gouging

Love the convenience

I have been using this company for over…

Have hard to find items.

My order for 2 cases of cat food didn't…

About Petflow

About these reviews

More in Pet Stores, Pennsylvania

NaturalPetWarehouse.com

Keystone Puppies

Cuboid Aquatics

KV Supply

Petflow reviews

Difficult time getting approved

Your new interface is terrible

Easy to work with

Price gouging

Love the convenience

I have been using this company for over…

Have hard to find items.

My order for 2 cases of cat food didn't…